Merchant Onboarding Associate

IntelliPro Group Inc.•Bellevue, WA

5d•$45•Onsite

About The Position

This role involves supporting the recruitment and onboarding of key merchants. Responsibilities include reaching out to merchants via email and phone, assisting Account Managers with onboarding requirements, tracking onboarding progress, and resolving workflow issues. The associate will also handle key merchant Governance and Experience (GNE) matters, such as collecting and clarifying issues, coordinating with teams to find solutions, and supporting merchants in preparing appeal materials. Additionally, the role will assist in key merchant strategic projects by collaborating with cross-functional teams, gathering requirements, and independently handling routine tasks like priority SKU submissions and reporting. A key aspect of the role is to summarize and consolidate process, product, and data issues to drive continuous improvements.

Requirements

1+ year of experience in internet/e-commerce, retail, merchant/product/content operations, project management, or governance and experience-related roles.
Bachelor’s degree or above.
Basic data analysis skills.
Proficient in system tools, SQL-based integrated data tools (no coding required), and Excel.
Strong internal communication and collaboration skills.
Capable of handling cross-functional communication with PM, operations, and business teams.

Responsibilities

Support the recruitment and onboarding process of key merchants.
Reach out to merchants via email and phone based on provided leads.
Assist Account Managers in communicating TTS onboarding requirements.
Follow up on onboarding progress and help resolve workflow bottlenecks.
Follow up on key merchant Governance and Experience (GNE) matters: collect and clarify GNE issues faced by key merchants, coordinate with the GNE team and Account Managers to identify root causes, define solutions, support merchants in preparing appeal materials, and draft corrective action reports.
Assist in key merchant strategic projects: collaborate with cross-functional teams including Merchant, Product, Marketing, and Content teams to gather and consolidate project requirements.
For complex tasks, support Account Managers in execution; for routine tasks, independently handle items based on data, such as priority SKU submissions and key merchant reporting under platform rules.
Summarize and consolidate process, product, and data issues identified during key merchant onboarding, GNE, and project follow-ups, and work with relevant teams to drive continuous improvements.