Business Engagement Consultant

County of Wake, NC•Raleigh, NC

3d•$28 - $33•Onsite

About The Position

The Business Engagement Consultant is a skilled business professional responsible for building and sustaining strong relationships with employers who are currently engaged in — or open to — second‑chance hiring. This role plays a vital part in helping employers identify their talent needs while educating them on the value of partnering with CAWD and NCWorks. In this position, the Business Engagement Consultant will support the Partnerships for Reentry Opportunities in Workforce Development (PROWD) grant initiative by managing the full employment engagement process. This includes connecting qualified job candidates with employers, developing and maintaining employer contacts, and ensuring accurate, timely communication across CAWD’s employer database. A strong customer‑service mindset is essential, as this role represents CAWD within the business community and promotes a wide range of workforce services, resources, and solutions available through the NCWorks system.

Requirements

Associates degree in Public Administration, Business Administration, Sales or related field
Two years of job related experience
Equivalent education and experience are accepted
Must have a valid N.C. Driver’s License with access to personal vehicle for transportation and ability to travel to different sites within NC PROWD service area (Wake, Johnston, Lee, Chatham, Cumberland, Guilford and Orange counties)

Nice To Haves

Three years’ experience effectively building partnerships and engaging employers
One year experience working with the employment barriers of justice-impacted individuals (can be through lived experience)
Ability to establish and maintain working relationships with employers to promote use of workforce development services while being flexible and creative in the use of resources to meet changing customer demands
Knowledge of and experience with sales/marketing or HR, including (recruiting, application process, hiring, termination, assessment tools) and specialized HR topics (benefits, turnover analysis, job skills analysis, staff development)
Ability to conduct business research on individual employers/industries when consulting
Ability to generate, interpret and analyze reports
Ability to communicate effectively (oral and written) to groups or individuals at a business/ professional level
Knowledge and ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Excellent organizational skills and ability to maximize the use of time so that the many diverse tasks associated with the position can be completed accurately and timely
Ability to work well in teams and independently as a self-motivated professional able to focus on results and solutions
Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure understanding
Skilled in operating office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office and electronic document management system)

Responsibilities

Build, grow, and maintain partnerships with employers interested in second‑chance employment.
Assess employer hiring needs and communicate the benefits of partnering with CAWD/NCWorks.
Manage the PROWD employment engagement process, including matching qualified candidates to opportunities.
Maintain accurate employer records and communication within the CAWD employer database.
Deliver high‑quality customer service to businesses and economic development partners.
Leverage knowledge of reentry services and workforce resources to support employer HR needs.
Conduct follow‑ups with employers to ensure satisfaction and contract compliance.
Collaborate with a multidisciplinary team to provide clinical or technical assistance as needed.
Track performance metrics, maintain thorough documentation, and submit accurate and timely reports.
Frequent travel to partners located in Johnston, Lee, Chatham, and Orange counties and collaborate closely with a peer who supports Wake County.