Business Director (NYC)

Born Social•New York, NY

11h•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work. We're powered by Croud, a leading performance marketing agency. As agencies, we work closely to help brands bring creative and performance together. As a result you’ll benefit from being part of the Croud Group, office and team. We're looking for a Business Director who's key objective will be the successful delivery of account development, commercial performance and retention of key clients, while supporting leadership of the client services department. Key results will being client retention (increase in average contract value & client NPS), client growth (hitting annual account growth target), & team pride in our work (NPS of US team members)

Requirements

7+ years of people leadership experience in a Client Services role in an agency setting
You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
You have a strong understanding of the principles of good project management and Client Services, and have helped to develop this in others
You've got experience in the commercial running of account work
You've got a proven track record of retaining, developing and ultimately growing accounts
You're passionate about improving client experience and love the relationship development needed to do this

Nice To Haves

Ideally, you've got experience working with global brands, even better in FMCG

Responsibilities

Working as a Client Services lead on key and complex required accounts, leading by setting the standard as well as through the coaching of others. Output might include troubleshooting of any senior client delivery issues alongside our Seniors and VPs supporting annual scope and contract renewals, growth proposals or pitches and the development of quality strategic and creative work. Targeting 25% billable on key work-streams when required.
Oversight of and point of escalation for key agency opportunities, running and winning pitch and proposal processes for new brands or service lines within existing clients. Creating new opportunities through account plans, client marketing, networking, entertainment, relationship building, and thought leadership and supporting SADs in the execution of their account plans. Frequent and clear reporting of growth and pipeline across accounts being overseen, driving momentum in the pipeline and leading process change if required. . the development of our Senior Client Relationships and services strategy, responsible for getting under the skin of the brands we partner with and using this insight to inform account direction.
Leadership of SADs. Owning the personal and professional development of them through the running of weeklies, monthlies and performance reviews. Ensuring they are supported and thriving personally and professionally and positively impacting output in their accounts and department.
Ensuring that we have a high performing team by supporting professional development plans, understanding key areas of role development, implement department ways of working and onboarding for the department. Supporting operations by forecasting talent needs.
Liaising with VPs, BDs and Leadership to report on the commercial performance and health of existing clients. Sharing insight on our team, work, delivery and structure and leading the communication and roll out of process, people or operational changes.