Business Director, Product Strategy & Analytics (Assistance & AI)
About The Position
The Assistance & AI team develops AI-powered capabilities to assist customers through chat and the help hub, and uses Generative Engine Optimization (GEO) to unlock new growth opportunities in emerging channels like AI search. We are seeking a Director of Business Analytics to lead our analytics strategy, data infrastructure, and product analytics team. In this role, you will bridge customer experience (CX) metrics and operational efficiency (OPEX) outcomes across our digital assistance and self-service channels. You will build scalable measurement frameworks, drive data-backed business strategies, lead rigorous experimentation, and empower a high-performing team of business and data analysts.
Requirements
- Bachelor’s Degree
- At least 4 years of experience performing quantitative analysis
- At least 4 years of experience performing qualitative analysis
- At least 2 years of experience performing people management
- At least 2 years of experience performing project management
Nice To Haves
- Master’s Degree
- 2+ years of experience in financial services
- 1+ year of experience in consulting
Responsibilities
- Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
- May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
- Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Work closely with colleagues across Capital One including: Product, Tech, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
- A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
- They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
- Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
