Business Director, Product Strategy & Analytics (Assistance & AI)

Capital One•McLean, VA

About The Position

The Assistance & AI team develops AI-powered capabilities to assist customers through chat and the help hub, and uses Generative Engine Optimization (GEO) to unlock new growth opportunities in emerging channels like AI search. We are seeking a Director of Business Analytics to lead our analytics strategy, data infrastructure, and product analytics team. In this role, you will bridge customer experience (CX) metrics and operational efficiency (OPEX) outcomes across our digital assistance and self-service channels. You will build scalable measurement frameworks, drive data-backed business strategies, lead rigorous experimentation, and empower a high-performing team of business and data analysts.

Requirements

Bachelor’s Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management

Nice To Haves

Master’s Degree
2+ years of experience in financial services
1+ year of experience in consulting
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Responsibilities

Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Work closely with colleagues across Capital One including: Product, Tech, Operations, Finance and others to drive improvement in quality, volume, service, and profitability