Business Development

Excell Private Care Services•Oklahoma City, OK

About The Position

Maintains a thorough knowledge of the Private Duty business and appropriate places to obtain referrals. Uses a consultative sales approach: Preplans all sales calls. Establishes rapport and credibility Determines referral source needs Proposes a solution Handles objections Obtains a commitment Establishes a next step Conducts post-call planning Responsibility is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the agency. Majority of time allocated to external sales. Actively seeks out and identifies new referral sources. Maintains a current prioritized account list and potential list of new referral sources. Effectively networks with current and past referral sources to solicit new business and maintains an active involvement in the community organizations and associations. Sales calls meet or exceed expectation. Admissions meet or exceed goals. Meets admission budget. Ensures the growth and profitability of the company through educating the community on our services with use of the company resources. Promotes positive team image and communication. Effectively uses a system to manage referral source account information. Maintains up-to-date customer profiles on existing referral sources. Schedules and leads effective presentations. Captures and follows up on seminar/presentation leads. Effectively uses collateral materials. Attends and participates in scheduled training, educational classes and meetings to increase sales process knowledge. Independently researches the internet for information relating to issues in the practice of Private Duty so as to be more credible in sales presentations. Meets with Executive Director on a regular basis to assist in identifying and correcting problem sales areas and completes all tasks assigned. Assists with large projects such as media campaigns, tradeshow booths, etc. Models customer service principals in day-to-day sales activities. Maintains confidentiality of patient information, and agency business strategies. Submits reports of sales calls on a daily basis by email to Executive Director and CEO. Completes new start of care contract paperwork for new clients. Helps to recruit CNA's through job fairs, community outreach, etc. Demonstrates dependability in work attendance by arriving/departing at the designated time. Appropriately using scheduled leave time according to agency standards. Effectively set priorities and organizes work appropriately. Demonstrates ability to adapt to changing situations and work assignments. Exhibits initiative and diligence in performing work assignments. Demonstrates effective interpersonal skills working well with staff. Exhibits Excell’s customer service “Purple Power” standards in all aspects of care with clients and while interacting with peers. Projects a positive, professional attitude and appearance while performing duties. Work hard to eliminate any customer complaints. Adheres to Excell’s dress code at all times. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Responsibilities

Maintains a thorough knowledge of the Private Duty business and appropriate places to obtain referrals.
Uses a consultative sales approach: Preplans all sales calls.
Establishes rapport and credibility
Determines referral source needs
Proposes a solution
Handles objections
Obtains a commitment
Establishes a next step
Conducts post-call planning
Responsibility is to develop relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the agency.
Majority of time allocated to external sales.
Actively seeks out and identifies new referral sources.
Maintains a current prioritized account list and potential list of new referral sources.
Effectively networks with current and past referral sources to solicit new business and maintains an active involvement in the community organizations and associations.
Sales calls meet or exceed expectation.
Admissions meet or exceed goals.
Meets admission budget.
Ensures the growth and profitability of the company through educating the community on our services with use of the company resources.
Promotes positive team image and communication.
Effectively uses a system to manage referral source account information.
Maintains up-to-date customer profiles on existing referral sources.
Schedules and leads effective presentations.
Captures and follows up on seminar/presentation leads.
Effectively uses collateral materials.
Attends and participates in scheduled training, educational classes and meetings to increase sales process knowledge.
Independently researches the internet for information relating to issues in the practice of Private Duty so as to be more credible in sales presentations.
Meets with Executive Director on a regular basis to assist in identifying and correcting problem sales areas and completes all tasks assigned.
Assists with large projects such as media campaigns, tradeshow booths, etc.
Models customer service principals in day-to-day sales activities.
Maintains confidentiality of patient information, and agency business strategies.
Submits reports of sales calls on a daily basis by email to Executive Director and CEO.
Completes new start of care contract paperwork for new clients.
Helps to recruit CNA's through job fairs, community outreach, etc.
Demonstrates dependability in work attendance by arriving/departing at the designated time.
Appropriately using scheduled leave time according to agency standards.
Effectively set priorities and organizes work appropriately.
Demonstrates ability to adapt to changing situations and work assignments.
Exhibits initiative and diligence in performing work assignments.
Demonstrates effective interpersonal skills working well with staff.
Exhibits Excell’s customer service “Purple Power” standards in all aspects of care with clients and while interacting with peers.
Projects a positive, professional attitude and appearance while performing duties.
Work hard to eliminate any customer complaints.
Adheres to Excell’s dress code at all times.