Business Development Representative/BDC

Scranton Auto Group • Vernon, CT

5d • Onsite

About The Position

Scranton Motors is looking for friendly, motivated, and dependable Business Development Representatives to join our team in Vernon, CT, beginning in October 2026. This is a great opportunity for someone who enjoys connecting with people, providing excellent customer service, and helping customers take the next step in their vehicle-shopping experience. No automotive experience is required; we're looking for people with strong communication skills, a positive attitude, and a willingness to learn. We'll provide the training and tools you need to succeed. Scranton Motors has been a family-owned and operated Connecticut dealership for over 70 years, offering the stability of an established automotive organization while maintaining the personal environment of a family-owned business. At Scranton Motors, you're joining a team, not becoming another number.

Requirements

• Enjoys talking with people
• Has a friendly and professional personality
• Communicates well by phone, text, and email
• Is comfortable using a computer
• Can stay organized throughout the day
• Pays attention to details
• Follows through on tasks
• Is dependable and punctual
• Has a positive attitude
• Enjoys working as part of a team
• Is comfortable working toward goals
• Is open to coaching and learning new skills

Nice To Haves

• Previous experience in customer service, hospitality, retail, reception, appointment scheduling, inside sales, or other customer-facing positions can be a great fit for this opportunity.

Responsibilities

• Respond to customers who contact the dealership
• Connect with customers by phone, text, and email
• Assist customers with basic questions
• Schedule showroom appointments
• Confirm upcoming appointments
• Follow up with customers who have previously expressed interest
• Reconnect with customers who may still be considering a vehicle
• Reach out to customers approaching the end of their vehicle lease
• Update customer information and notes in our system
• Keep track of customer follow-up
• Communicate appointment information to our sales team
• Help create a friendly and professional customer experience

Benefits

• Competitive compensation
• Performance-based earning opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Employee discounts
• Training provided
• Ongoing coaching and development
• Supportive team environment
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed