Business Development Representative

CrossCountry Freight Solutions•Dallas, TX

1d•Remote

About The Position

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with their Customers, Company, Team Members, & Communities. They use the latest technology to provide quality service and on-time delivery, offering direct service throughout the Western and Central United States. The Business Development Representative role involves building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where the representative will qualify leads, uncover customer needs, position CCFS's service-based value proposition, and manage accounts through successful conversion and long-term retention. The role requires working within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success depends on strong organization, persistence, and relationship-building skills, along with the ability to quickly learn the network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, manages multiple relationships effectively, is resilient, enjoys helping customers solve problems, and adapts quickly to new technology. They are motivated to build a long-term career with growth opportunities and value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided.

Requirements

Comfortable with technology: CRM systems, mobile applications, Microsoft Office
Strong organizational skills and ability to work within structured processes
Self-motivated with ability to work independently
Valid driver's license and reliable transportation

Nice To Haves

B2B sales experience

Responsibilities

Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period)
Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements
Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors
Manage 3-week conversion period with systematic follow-up and proactive customer engagement
Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support
Maintain 50+ retained customer relationships with consistent touchpoints and value-added service
Use CRM daily to track all activities, opportunities, and customer interactions accurately
Follow established sales process and complete assigned tasks within company systems
Coordinate with operations, customer service, and claims teams to resolve issues
Target: $750k annual revenue growth (8-10 new $50k+ customers per year)
Achieve a minimum of 4 qualified opportunities in the pipeline at all times
Qualify 5 new leads per week
Convert 8-10 new customers per year ($50k+ annual revenue each)
Maintain a 99%+ customer retention rate
Achieve $750k annual incremental revenue
Ensure 100% CRM opportunity and activity tracking compliance

Benefits

Year 1 total compensation potential: $75-90k
Top performers earn $100k+
Comprehensive paid training on LTL industry and our network
Clear promotion path: Outside Sales Senior Outside Sales (1+ years) National Sales (2+ years)
Mileage Reimbursement
Laptop, mobile phone, CRM and sales tools
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Plan
Uniform Incentive
Paid Holidays (after 30 days of service as a full-time employee)
Paid Personal Time-Off