Business Development Representative - Software Solutions

Border States • Fargo, ND

1d • Onsite

About The Position

The Business Development Specialist is responsible for identifying, qualifying, nurturing, and supporting customers throughout the sales lifecycle to drive growth across Border States' software solution offerings. This role combines proactive business development activities with day-to-day operational support, including quoting, order management, CRM maintenance, SAP transactions, and sales process coordination. This position serves as a critical link between customers, sales, engineering, service delivery, marketing, and operations teams. The Business Development Specialist generates and qualifies opportunities, supports pipeline growth, manages customer interactions, and ensures seamless execution from lead generation through proposal development, order placement, and project handoff.

Requirements

• Bachelor’s degree in business, marketing, communications, engineering or related field or equivalent work experience.
• 3+ years of experience in business development, sales, service, marketing, communication, advertising, public relations, or business-related field.
• Experience supporting sales pipelines and customer relationship management processes.
• Strong working knowledge in Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Strong verbal, written, and interpersonal communication skills.
• Customer-focused mindset with strong relationship-building abilities.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple projects, opportunities, and administrative tasks simultaneously.
• Analytical and detail-oriented with strong problem-solving skills.
• Self-motivated and proactive with a strong sense of accountability.
• Ability to influence and collaborate across multiple functional teams.
• Results-oriented with a focus on pipeline growth and customer satisfaction.
• Comfortable engaging with stakeholders at all organizational levels.
• Continuous improvement mindset with the ability to identify efficiencies and process enhancements.
• Strong business acumen and understanding of sales and operational workflows.
• Commitment to delivering exceptional customer service and quality outcomes.

Nice To Haves

• Knowledge of MES, CMMS and DataOps software products delivered though a SaaS model is preferred.
• Experience preparing quotes, processing orders, and supporting sales operations activities preferred.
• Knowledge of industrial automation, digital transformation or smart manufacturing initiatives is preferred.

Responsibilities

• Generates and qualifies new business opportunities through inbound and outbound prospecting activities, including phone, email, social selling, events, and marketing-driven leads.
• Conducts customer discovery conversations to understand business objectives, challenges, and solution requirements, and connect customers with appropriate sales, engineering, and service resources.
• Builds, maintains, and nurtures relationships with prospective and existing customers to support pipeline growth and service adoption.
• Manages and maintains CRM activities, including lead qualification, opportunity tracking, customer interactions, pipeline updates, and reporting to ensure data accuracy and visibility.
• Prepares customer quotations, proposals, and service estimates, while supporting pricing, documentation, and follow-up activities to advance opportunities through the sales process.
• Processes and manages sales orders, service orders, and related transactions within SAP and other business systems, ensuring accuracy, completeness, and timely execution.
• Coordinates with sales, engineering, operations, marketing, and service delivery teams to facilitate opportunity handoffs, order fulfillment, and overall customer satisfaction.
• Monitors pipeline performance, quote-to-order conversion, and key business metrics, providing insights and recommendations to improve sales effectiveness and business results.
• Supports customer meetings, presentations, marketing initiatives, trade shows, and other business development activities that promote Border States' engineering and service solutions.
• Contributes to continuous improvement efforts by identifying opportunities to streamline processes, improve customer experience, and enhance business development effectiveness.
• Supports public relations initiatives, customer success stories, social media content, and industry events.
• Represents Border States at trade associations, networking events, and community functions as assigned.
• Performs other duties as assigned by Supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level