Business Development Representative II

Extend • San Francisco, CA

6d • Hybrid

About The Position

This is a critical hire for us and one the Extend team is heavily focused on developing. We are building out a strong outbound motion against a defined and specific Ideal Customer Profile (ICP) within ecommerce and retail brands. We want BDRs, or as we call them ExtenDRs, who can contribute on day one. As an ExtenDR, you will sit within our sales team powering the engine that runs our Go-To-Market organization and brings in revenue.
You will be the first point of contact for merchants who could become long-term Extend customers. You'll run multi-channel outbound (calls, email, LinkedIn, texting) into Director, VP, and C-level decision makers at ecommerce brands and retailers, partner closely with Account Executives to convert qualified meetings into pipeline, and help us figure out what "good" looks like as we scale.
This is not a seat for someone who wants a script handed to them. The playbook is being written, and you'll have the opportunity to shape and develop the playbook for this motion with us.
We're looking for individuals who have the passion, hunger, and drive to join a thriving startup in the tech ecommerce space and someone who gets excited picking up the phone, writing cold emails, and going to industry events to engage with prospects to generate qualified opportunities for AEs. You are able to effectively collaborate with additional cross-functional teams like marketing, partnerships, and growth strategy.

Requirements

• 1–2 years of professional experience within retail/ecommerce space or 6–12 months in an SDR/BDR role at an ecommerce, fintech, or merchant-tech company (Shopify ecosystem, payments, embedded finance, warranty/protection, post-purchase, loyalty, reviews, shipping, etc.).
• New college graduates or those with less than 1 year of professional experience will not be considered at this time.
• A demonstrated track record of hitting or exceeding outbound activity and pipeline targets.
• Hands-on experience with a modern outbound stack: Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Lusha and Chorus.
• Strong written and verbal communication.
• Located in the Bay Area and excited to come into office 3 days a week.
• Coachability: You are highly coachable and enjoy hearing feedback on how you can improve your craft.
• Resilience: You handle objections and rejection day in, day out without losing energy or letting one bad call bleed into the next.
• Curiosity: You lead with questions, not pitches.
• Self-starter mentality: When you hit a wall, you take a swing at it before escalating.

Nice To Haves

• Sold into Heads of Ecommerce, Heads of CX, Heads of Operations, or DTC founders.
• Worked an account list of Shopify Plus, BigCommerce Enterprise, or Salesforce Commerce Cloud merchants.
• Booked meetings against a sharply defined ICP rather than a haphazard outbound motion.

Responsibilities

• Run multi-channel outbound (calls, email, LinkedIn, texting) into Director, VP, and C-level decision makers at ecommerce brands and retailers.
• Partner closely with Account Executives to convert qualified meetings into pipeline.
• Help figure out what "good" looks like as we scale.
• Shape and develop the playbook for this motion.
• Engage with prospects to generate qualified opportunities for AEs.
• Effectively collaborate with additional cross-functional teams like marketing, partnerships, and growth strategy.
• Complete onboarding, get certified on the Extend product portfolio across protection, shipping, and category-specific solutions, and shadow live calls with AEs.
• Build a working point of view on our ICP, the merchant pain we solve, and how we win against the alternatives (including "do nothing").
• Get hands-on in the stack: Salesforce, Outreach, LinkedIn Sales Nav, ZoomInfo, Lusha, Chorus.
• Run a full multi-channel outbound motion — cold calls, sequence emails, LinkedIn, text-based prospecting— against your assigned account list with your AE.
• Hold consistent daily activity (calls, sequenced touches, LinkedIn engagement) and start converting that activity into qualified discovery meetings.
• Partner with your AE on account strategy, multi-threading, and meeting handoff.
• Consistently hit or beat your qualified meeting quota.
• Contribute back to the playbook — what messaging is landing, what objections are coming up, what account patterns are converting — and help us codify it for the next BDRs we hire.
• Begin being a category expert within your vertical within the warranty side of the business.
• Become a strategic thought partner and consultative seller with your merchants which requires you to develop domain expertise in your assigned verticals.

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed