Business Development Officer

Navigator Credit Union • Pensacola, FL

3d • Hybrid

About The Position

Navigator Credit Union is looking for a full-time Business Development Officer for our Pensacola area. This role is responsible for leading efforts to build strategic partnerships and deepen presence with key employers and community markets. The goal is to grow visibility, generate engaged new members, and drive adoption of products and services through employer and community partner channels. The Business Development Officer will work closely with branch leadership and cross-functional teams to execute strategic business development plans, delivering measurable growth while championing the credit union’s mission of empowering financial well-being. This position is eligible for remote work, with specific requirements regarding a distraction-free environment, adherence to company policies, webcam usage, and internet speed.

Requirements

• Bachelor’s degree preferred (or equivalent experience).
• 5+ years of business, sales, or relationship management experience
• High school degree or GED required.
• Strong presentation, communication, and stakeholder engagement skills.
• Proven ability to manage multiple initiatives, analyze results, and adapt strategies.
• High integrity, self-motivated, and solutions-oriented mindset.
• Tech-savvy with comfort in using CRM platforms, Microsoft Office, and digital tools.
• Ability to travel locally and work occasional evenings/weekends as needed.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.
• Must be capable of regular, reliable and timely attendance.

Nice To Haves

• Prior experience in financial services or business development strongly preferred.

Responsibilities

• Develop and execute business development strategies that drive new, engaged member growth in assigned community markets.
• Identify, establish, and nurture high-value relationships with local employers, community leaders, and organizations aligned with Navigator Credit Union’s mission.
• Collaborate with the Business Development Manager and branch teams to activate business plans and ensure local market success.
• Lead regular engagement with key partners—providing updates, addressing needs, and demonstrating the value of the credit union relationship.
• Serve as the primary liaison for partner organizations, fielding requests, coordinating activities, and representing Navigator Credit Union with professionalism and care.
• Prepare and deliver strategic business reviews to SEG and community leaders, internal stakeholders, and the Navigator Credit Union management team.
• Plan, promote, and execute financial education sessions, on-site events, and targeted campaigns that drive member acquisition and deepen partner engagement.
• Collaborate with marketing and product teams to tailor outreach strategies for specific segments, especially non-members.
• Represent Navigator Credit Union at events, industry conferences, and local business forums.
• Communicate regularly with branches and internal teams—providing updates, sharing insights, and aligning on member experience goals (including NPS and loyalty).
• Oversee community business development budget and assess ROI of partner programs and outreach efforts.
• Ensure technology, promotional tools, and engagement materials are current and aligned with partner needs.
• Leverage data to identify trends, uncover opportunities, and recommend strategic adjustments.
• Stay informed on financial services trends, community developments, and competitor activity.

Benefits

• Paid vacation after 90 days
• Paid holidays
• 401k with a company match
• Medical
• Referral bonus
• Several other benefits after 30 days employment
• Incentive opportunities
• Comprehensive health and retirement benefits
• Professional development, growth opportunities, and a collaborative team culture.
• A flexible, modern workplace where innovation and impact thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level