Business Development Officer

Jeanne D Arc Credit Union•Lowell, MA

3d•$73,000 - $105,000

About The Position

The Business Development Officer is responsible for developing, expanding and retaining business banking deposit relationships as well as commercial loans for the Credit Union. This role focuses on identifying, cultivating, and managing relationships with business members and prospects to drive deposit growth and enhance business engagement. The Advisor serves as a trusted financial partner to local businesses, promoting deposit and cash management products while representing the Credit Union in the community. This position will be highly concentrated on relationship-building, deposit growth, and external business development efforts.

Requirements

Three to five years of experience in business banking, commercial deposits, or relationship management required.
Bachelor’s Degree in Business, Finance or related field required or equivalent experience.
Strong communication, presentation, and relationship-building skills.
Demonstrated ability to engage with business professionals, community leaders, and internal stakeholders.
High degree of discretion, diplomacy, and professionalism.
Proficiency with Microsoft Office Suite and CRM software.
Strong organizational, time management, and problem-solving abilities.
Self-motivated, results-driven, and able to work independently.
Valid driver’s license and reliable transportation for local travel.

Nice To Haves

Proven success in business development and community engagement preferred.

Responsibilities

Develop and execute a strategic plan to increase business deposits and service utilization.
Identify, cultivate, and convert new business members through proactive outreach, networking, and community engagement.
Partner with internal teams to cross-sell business deposit products, merchant services, commercial loans and treasury management solutions.
Track and manage a pipeline of prospective business relationships, maintaining regular contact with leads.
Collaborate closely with Retail Banking and other departments throughout the credit union to deliver holistic relationship banking, to ensure that a consultative approach is being taken to meet member’s needs.
Identify and assess Commercial lending needs for new and existing small business members; manage loan submissions through the Small Business Lending Portal to ensure efficient processing and follow-up.
Serve as the primary contact for business members, providing personalized financial guidance and proactive service.
Deepen relationships with existing members through regular reviews, product education, and needs-based consultations.
Collaborate with internal departments to ensure a seamless member experience and identify referral opportunities.
Ensure business members receive prompt, expert-level service to strengthen loyalty and satisfaction.
Represent the Credit Union at business associations, chamber events, trade shows, and other community activities.
Build and maintain strong networks with local professionals (e.g., CPAs, attorneys, and real estate agents).
Identify partnership opportunities with community organizations to promote business deposit solutions.
Maintain comprehensive knowledge of the Credit Union’s business deposit and cash management offerings.
Monitor competitive trends and recommend adjustments to deposit products or pricing to support growth objectives.
Stay informed of emerging technologies, banking tools, and member expectations related to business banking.
Track individual production and performance metrics aligned with department goals.
Provide regular feedback and reporting on business development results, deposit growth, and market trends.
Participate in cross-departmental initiatives and Credit Union-wide strategic projects as needed.