Business Development Officer II

First Bank•Fuquay-Varina, NC

23h•Onsite

About The Position

The position of Business Development Officer II (BDO II) is responsible for developing new deposit, loan and treasury services for a specific target market; providing a superior level of customer relations and service; and ensuring compliance with Bank policies and procedures. The position of BDO II is responsible for attaining established individual, department and Bank goals through active participation in sales management and managing an active pipeline and customer prospects, collection activities, and expense controls as it relates to local budgets. BDO II represents incumbents who are actively growing and building a client contact list, generating loan growth and new clients with minimal support in regard to prospecting and the base knowledge of commercial lending. They are still in the learning and growth stage of their development in regard to complex loan structures, difficult customer servicing situations, and negotiations. Learning may occur in formal training or in collaboration with an experienced Account Officer (BDO, Area Executive, or Regional Executive) who will provide mentorship.

Requirements

Bachelor’s degree in business, finance, or related field or equivalent work experience.
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
Excellent organizational and time management skills – ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
Vision, hearing, speech, dexterity, visual concentration.
Must have the ability to stand, walk, sit and use hands and fingers.
Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.
Must be able to pay close attention to detail and be able to work as a member of a team.
Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.
Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Nice To Haves

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Responsibilities

Adheres to all levels of our Service Excellence standards and promotes their implementation amongst their peers; in partnership with the Branch they support, leads Service Excellence huddles from time to time.
Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
Engages in business development activities and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary.
Contributes to the overall profitability of the Bank by managing both pricing in both loans and deposits in order to meet profitability/NIM goals; assisting in the implementation of cost controls and income generation including non-interest income to ensure compliance with budget.
Consistently applies sound decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
Participates in various internal committees assigned by management.
Uses the Bank’s operating systems to perform their job duties with knowledge and accuracy.
Manages their loan portfolio, keeping up to date on Large Loan Servicing standards, covenants, borrowing bases, loan maturities, renewals, collection of exceptions, and monitors collection efforts.
Investigates and follows up on significant changes in the status of existing customers; takes action if the review results in a change status for the loan and/or relationship including, but not limited to risk rating changes and line limit changes.
Collaborates with the Credit Analyst for the review of annual financial statements, covenants, and borrowing base monitoring.
Ensures the change is processed in the core system if the review results in a change status for the loan and/or relationship including but not limited to risk rating changes and line limit changes.
Post loan closing review of booked loans to ensure accuracy of customer data, billing/payments, and loan details in the system of record.
Collaborates with the Credit Department regarding loan structure, underwriting and approvals.
Develops a professional collaborative relationship fostering open communication with the Branch Manager and Retail Market/Area Manager for their assigned branch(s).
Provides coaching and mentoring to Branch staff regarding customer/community presentations, calling efforts, and deposit and loan growth; this may include mentoring/training regarding products that fit the customer’s needs.
Provides feedback to the Branch Manager regarding branch personnel performance.
Works with the Branch staff to process, solve and answer complex customer transactions, problems or inquiries.
Ensures implementation and compliance of Bank security precautions and protect customer deposits, bank assets and staff.
Assists in the Bank’s compliance with regulatory requirements and sales growth goals, by representing the Bank at all CRA activities and public relations programs, such as but not limited to first-time home buyer programs, trade shows, economic and community development groups, and neighborhood revitalization programs.
Prepares a variety of routine and special reports as required.
Maintains an advanced knowledge of financial industry status and trends.
Completes annual compliance courses within the assigned due date.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Performs other duties as required.