Business Development Manager

Richelieu Hardware•Boston, MA

About The Position

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. Our Opportunity Business Development Manager – Northeast Region Reports To: Director of U.S. Sales Location: Northeast United States Territory: MD, DE, PA, NJ, NY, CT, RI, MA, VT, NH, ME Travel: Frequent regional travel required (typically 50–70%) Richelieu is currently seeking a Business Development Manager-Northeast Region to take responsibility for growing our business with kitchen and bath dealers, retailers, distributors, and buying groups. The Business Development Manager – Northeast Region serves as the primary commercial link between Head Office and the Northeast sales organization. The role is responsible for regional execution, adoption, and growth across assigned product classes. This is a field-execution role focused on translating national product and segment strategies into consistent regional results through sales support, training, and customer engagement across a dense and highly competitive market. Lead the execution strategy across high-priority product categories aligned with Richelieu’s core hardware and accessory portfolio. These categories represent key drivers of growth, margin, and customer engagement.

Requirements

Successful business development experience with retailers in the home improvement segment (building materials, construction, etc.)
Ability to be both a "hunter" of new relationships and a "farmer" to develop existing retail customers
Self-starter, able to work independently
Exceptional communication and interpersonal skills
Ability to travel as required

Nice To Haves

College degree is preferred but not required; a combination of education and experience will be considered

Responsibilities

Drive adoption and specification across assigned superclasses
Partner with sales reps on call planning, territory strategy, and customer development
Participate in joint customer visits and specification meetings
Support strategic accounts with pricing, quoting, and inventory alignment
Conduct showroom visits and customer site engagement
Attend regional QBRs and provide feedback on execution, competitive dynamics, and market opportunities
Deliver product and category training across the region
Lead new product introductions and rollout support
Support customer-facing demonstrations and technical discussions
Coordinate with Product Champions to ensure consistent messaging and execution
Support adoption of sales tools, merchandising standards, and catalogs
Serve as a regional interface with key suppliers and product managers
Promote consistent CRM usage and pipeline visibility
Provide concise monthly updates on activity, pipeline, and key initiatives