Business Development Manager

Pohanka Automotive Group•Chantilly, VA

40d

About The Position

Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations. In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications. We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships. If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!

Requirements

Proven leadership or BDC management experience in automotive, customer service, or call center operations
Strong communication and relationship-building skills
Ability to coach, motivate, and develop team members
Comfortable working with DMS systems, digital communication tools, and reporting platforms
Performance-driven mindset with a passion for achieving goals and improving customer experience
Strong organizational skills and ability to multitask in a fast-paced environment
Positive attitude, professionalism, and strong work ethic

Responsibilities

Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
Analyze KPIs and performance trends to identify growth opportunities and implement action plans
Provide regular performance reporting and operational updates to dealership leadership