Auto Parts Business Development Manager - South Louisiana

Replacement Parts•Lafayette, LA

21h•Hybrid

About The Position

Replacement Parts, Inc. and Crow Burlingame, a privately held business with a 100-year history, operates in the aftermarket automotive parts, paint, and heavy-duty parts business. Employing around 1,400 people across twelve states and approximately 220 locations, the company is part of the "Bumper to Bumper Auto Parts" family. The Business Development Manager will solicit business, develop and maintain relationships with Certified Service Centers, National Accounts, and Automotive Dealerships. This role involves mentoring and coaching Store Managers or Outside Salespersons to manage commercial business in their markets, conducting joint sales calls, and providing feedback. The primary focus is on coordinating and developing commercial business for Crow-Burlingame Stores within an assigned region, utilizing CBCO/Bumper To Bumper-Alliance programs to drive sales, enhance store profitability, and increase market share.

Requirements

Bachelor's degree from four-year college or university; or one to two years auto parts sales experience and/or training; or equivalent combination of education and sales experience.
Reliable personal transportation is required due to extensive travel necessary to perform this job.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic computer knowledge and be proficient with the Microsoft Office suite of products.
Valid driver's license and clean driving record.

Nice To Haves

Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; informs store of request for service and assistance; meets commitments.
Analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Achieves sales goals; initiates new contacts; maintains customer records and provides feedback via CRM, promptly submits information and provides necessary reporting.

Responsibilities

Work with existing Bumper to Bumper Auto Parts Stores and Outside Salespeople to expand their commercial sales efforts with independent shop members.
Build upon existing relationships and increase Certified Service Center (CSC) program participation.
Present marketing programs to CSCs and provide leadership for directing additional sales at the store level.
Prospect and increase the number of CSCs in their region.
Research and pursue National Accounts utilizing programs in accordance with Alliance guidelines.
Identify opportunities in assigned areas and help stores maintain and increase growth with those customers.
Work with key decision makers to present and secure new business under the National Account marketing/rebate programs.
Provide stores with guidance and sales leadership to own the National Account business in their markets.
Collaborate with Bumper To Bumper Stores and Sales Teams to increase overall business with traditional automotive dealerships.
Improve the Bumper To Bumper aftermarket presence with new and existing dealerships.
Educate the store team about the value and benefits of servicing both the traditional and aftermarket dealership segments.
Identify and prospect other dealership brand business to increase sales and market penetration.
All other job duties as assigned.