Business Development Executive – Strategic Growth

First Call

23h•Hybrid

About The Position

First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL – First Notice of Loss) to any other incident that needs attention (FNOI – First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams. Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients. We're seeking a driven and relationship-focused Business Development Executive to support revenue growth through proactive business development and strategic account expansion. This role is responsible for identifying, qualifying, and advancing new business opportunities within the insurance and TPA space, while partnering closely with senior leadership to progress deals through close. This position requires a consultative sales approach, strong pipeline management discipline, and the ability to engage key stakeholders across insurance carriers, TPAs, and partner organizations. The Business Development Partner will play a key role in building early-stage pipeline and ensuring opportunities are effectively positioned for executive-level engagement.

Requirements

Proven experience in business development, sales, or client-facing revenue roles (B2B preferred)
Minimum of 2+ years preferred
Strong prospecting, discovery, and consultative selling skills
Experience managing pipelines and advancing opportunities through a sales cycle
Ability to work closely with senior leadership on deal progression and closing strategy
Strong written and verbal communication skills

Nice To Haves

Experience in insurance, claims, TPAs, or related industries is a plus

Responsibilities

Proactively identify, prospect, and engage insurance carriers, TPAs, and other key industry partners
Own early- to mid-stage sales activities, including outreach, qualification, discovery, and solution positioning
Build and maintain a strong pipeline of qualified opportunities aligned to revenue goals
Lead discovery conversations to understand client needs, operational challenges, and business objectives
Prepare and position opportunities for executive-level engagement with SVP Sales
Partner with senior leadership in late-stage discussions, proposals, and negotiations through close
Maintain accurate pipeline forecasting and CRM activity tracking
Develop a strong understanding of FNOL processes, intake quality, and reporting and their impact on client outcomes
Represent the company at industry events, conferences, and networking opportunities
Monitor industry trends, competitive landscape, and emerging client needs to inform strategy