Business Development & Customer Success Specialist, EdTech (Contract)
About The Position
Macmillan Learning is a privately-held, family-owned digital learning company that inspires what’s possible for every learner. Our tools, content, and services are grounded in research and designed to support learning, wherever and however it takes place. This is a contractor opportunity and does not constitute an offer of employment with Macmillan Learning. Macmillan Learning is testing ELSiE, an AI-powered simulation platform that provides students with realistic scenarios to practice skills like negotiation and professional judgment. To determine which higher education instructors need this tool, what drives adoption, and how to convert demonstrations into active classroom usage, we require a contractor to drive the full engagement cycle—from initial outreach through pilot activation and post-launch evaluation. In this engagement, you will collaborate directly with sales leaders, product teams, and the Program Director. Your goal is to establish qualified pilot opportunities, guide instructors through live classroom implementation, and gather structured market evidence on product viability.
Requirements
- Proven background executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding.
- Ability to conduct problem-based discovery conversations and present live digital product demonstrations clearly.
- Hands-on experience navigating and updating CRMs (such as Salesforce) for pipeline management and reporting.
- Demonstrated capability to operate effectively in early-stage product environments with evolving processes.
- Willingness to provide professional references or case studies demonstrating success with user activation or pilot management.
Nice To Haves
- Background working within higher education, edtech, or academic customer success.
- Experience supporting faculty, department chairs, or instructional designers.
- Exposure to AI-enabled tools, simulation learning, or pilot program management.
- Familiarity with academic purchasing cycles or user agreement coordination.
Responsibilities
- Research and identify target institutions and contacts to build focused prospect pipelines.
- Execute sustained outbound communication via phone, tailored emails, and follow-up sequences.
- Conduct consultative discovery conversations to uncover institutional needs and evaluate potential usage.
- Deliver customized live demonstrations of the ELSiE platform, accurately reflecting current product capabilities.
- Advise and support instructors through pilot onboarding, setup, and first-time classroom execution.
- Monitor pilot progression, identify adoption barriers, and recommend actions to resume stalled implementations.
- Gather and synthesize instructor feedback to identify systemic product and market trends for internal teams.
- Document activity, maintain pipeline accuracy, and generate monthly status reports within Salesforce.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
