Business Development Coordinator
About The Position
Join SUBARU OF LAS VEGAS, America’s #1 Subaru Retailer for New Subaru Sales. We’re expanding our operation and looking to add key difference makers who want to positively impact our customers’ ownership experience. This full-time, hourly plus commission position entrusts you with coordination of prospective new and preowned vehicle buyers’ visits to our storefront. You’ll also transparently answer customer questions via inbound & outbound phone calls, eMails and text messages. Your professional customer connections will ensure our nation’s best performing Product Specialist team is well prepared to offer a world class purchase experience with information you field on their behalf. Data entry software for documenting information gathered from customer interactions is provided. Work days go fast and you’ll leave the office feeling accomplished knowing you made a difference with your efforts!
Requirements
- High school diploma or an equivalent qualification.
- Open to receiving feedback.
- Willing to learn and improve.
- Able to collaborate effectively with team members.
- Strong ability to work in a team-oriented environment.
- Positive and optimistic mindset.
- High-energy attitude.
- Proactive approach to customer service.
- Ability to effectively apply pre-prepared scripts and templates while adapting to customer needs and maintaining professionalism.
- Strong computer skills, including proficient data entry capabilities.
- Accurate and efficient data entry is necessary for documenting customer interactions and maintaining comprehensive records.
- A valid driver's license is required.
Nice To Haves
- At least one year of experience in a call center or customer service role is preferred.
Responsibilities
- Scheduling and organizing appointments for potential customers who want to visit the dealership.
- Handling incoming phone calls from customers seeking information about Subaru vehicles, pricing, financing options, and other related inquiries.
- Promptly responding to customer inquiries received through various online channels, including outbound phone calls, live chat sessions, text messages, and emails.
- Utilizing trained scripts and message templates to ensure consistent and effective communication.
- Offering initial product information to customers, including specifications, features, and available options.
- Guiding customers to the appropriate dealership resources, such as Product Specialists or other team members.
- Providing customers with preliminary financing options that align with their requirements and financial situations.
- Proactively following up with potential customers who have shown interest but have not yet scheduled a store visit or who have missed their appointments.
- Actively participating in process development sessions to contribute ideas and suggestions for improving customer service and dealership operations.
- Maintaining positive relationships with teammates, the Product Specialist team, and management.
- Accurate documentation of customer interactions, including prospect notes from inbound and outbound phone calls, chat interactions, and text messaging, into the data tracking program (Drive Centric).
Benefits
- Great working environment
- Regular training and support
- Hourly plus commission
- Paid time off
- Health, dental, and vision insurance coverage (after 90-day probationary period)
- Dedicated workspace and necessary job tools and resources
- Opportunities for career advancement
- Generous incentive and bonus programs
- Paid Vacations
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
