Business Development Center Sales Rep

Honda of Roanoke Rapids•Roanoke Rapids, NC

10d•Onsite

About The Position

Krause Auto Group is seeking an enthusiastic, customer-focused Business Development Center (BDC) Sales Agent to join our growing team. If you enjoy talking with people, building relationships, and creating exceptional customer experiences, this is an outstanding opportunity to launch or grow your career in automotive retail. As a BDC Sales Agent, you'll serve as the first point of contact for many of our customers, helping guide them through their vehicle buying journey while supporting our sales and service teams through appointment setting, lead management, and outstanding communication. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Requirements

High school diploma or equivalent required
Previous customer service, call center, BDC, retail sales, or hospitality experience preferred
Automotive dealership experience is a plus, but not required
Experience using CRM software preferred
Ability to work flexible schedules, including Saturdays
Valid driver's license preferred

Nice To Haves

Outstanding customer service and communication skills
Positive attitude with an energetic, outgoing personality
Strong phone presence and active listening skills
Ability to multitask in a fast-paced environment
Self-motivated with excellent organizational skills
Strong computer skills and ability to quickly learn new software
Team-oriented mindset with a desire to contribute to dealership success
Professional appearance and strong work ethic
Driven to achieve goals and earn performance incentives

Responsibilities

Answer inbound phone calls, internet leads, text messages, and live chat inquiries promptly and professionally
Build rapport with customers while identifying their vehicle needs and interests
Provide accurate information regarding inventory, pricing, promotions, and dealership services
Deliver an exceptional first impression with every customer interaction
Schedule and confirm appointments for the sales team
Follow up with internet leads, phone inquiries, and unsold customers
Re-engage customers who missed appointments or have become inactive
Work closely with Sales Managers and Sales Consultants to maximize appointment show rates and sales opportunities
Maintain consistent communication throughout the customer's buying journey
Accurately document all customer interactions in the dealership CRM
Track lead activity, follow-up schedules, appointments, and outcomes
Ensure customer information remains accurate and up to date
Assist with reporting and lead management activities as assigned
Conduct post-visit follow-up calls and emails
Encourage repeat business and customer referrals
Promote dealership events, incentives, and special offers
Help create lifelong customer relationships through exceptional service