Business Development Center Representative

Toyota Of Scranton•Scranton, PA

3d•Onsite

About The Position

Toyota of Scranton is growing and is looking for dynamic, service-oriented individuals to join their Service Team. The company offers a culture of respect and integrity, providing a rewarding, respectful, and energizing environment. This inclusive culture is based on Honesty, Willingness to Help Others, Always Doing the Right Thing, Passion for Excellence, and Commitment to Customer, Team, and Community. Employees are expected to be creative, anticipatory, and have a tremendous sense of urgency. This position requires great communication skills and a desire to learn. Toyota of Scranton values its customers and employees and is looking for hard-working and dedicated individuals.

Requirements

High School diploma or equivalent required

Responsibilities

Inbound and Outbound phone calls with intent to inform customers and schedule appointments for the service department.
Internet Service Leads.
Retention and Recall Campaigns.
Re-Marketing Declined Operations.
Toyota Care Plus Marketing.
Pre-Write ROs.
Daily set up for the ASMs.
Print and review national service history.
Toyota Express Maintenance Write-Up.
Basic Warranty Assistance for Customer Concerns.
Basic understanding of Mechanical Operations and Recall Campaigns.
Assist the ASMs in updating customers throughout the day.
Identify potential customers for sales opportunities.