Business Development Center Manager

Hendrick Automotive Group•Concord, NH

3d•Onsite

About The Position

Responsible for leading the Business Development Center. The Business Development Center Manager is responsible for operations, productivity results, employee supervision, and customer satisfaction in the Business Development Center. Ensure customer satisfaction and procure new business for the center in sales and/or service.

Requirements

Previous Customer Service and/or Business Development experience.
Management or supervisory experience preferred.
Strong interpersonal skills and persuasive selling skills.
Working knowledge of automotive sales industry.
Delivers superior customer satisfaction by resolving complex customer concerns.
Advanced knowledge of Microsoft Office products.
Advanced ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.

Responsibilities

Oversees training and supervision of Business Development Representatives.
Works closely with upper management and Human Resource in hiring and discipline decisions.
Works closely with department managers to ensure customer satisfaction.
Sets productivity goals for Business Development Representatives.
Develops spiff programs for Business Development Representatives.
Ensures delivery of excellent customer service to customers.
Maintains effective employee relations.
Attends weekly manager meeting.
Oversees the follow up with “shoppers” through telephone, mailings and electronic media prior to purchase.
Oversees the follow up with customers through telephone, mailings and electronic media after purchase.
Oversees the follow up with customers through telephone and mailings after service.
Ensures responses to incoming e-mails by customers via electronic media.
Oversees preparation of customer follow-up letters.
Maintains the dealership website and social media page.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.