Business Development Center Manager

Phil Long Ford of Motor City • Colorado Springs, CO

4d • Onsite

About The Position

As our Business Development Center Manager, you’ll be the driving force behind a fast-moving customer contact operation—turning every ring, lead, and follow-up into real momentum for the dealership. This role exists to keep opportunities organized, conversations sharp, and customer experience on track across key profit centers. Your day kicks off with a quick pulse-check on yesterday’s results—what converted, what stalled, and where the next wins are hiding. You’re listening for call quality, coaching in real time, and keeping the team’s rhythm tight as the store heats up. Between bursts of activity, you’re syncing with departments to keep customer touchpoints seamless, then jumping into the next wave of follow-ups. The afternoon is all about keeping the momentum rolling—tight notes, clean handoffs, and a steady drumbeat of customer connections that keeps tomorrow’s appointments stacked.

Requirements

• 2–4 years of related experience
• Valid driver’s license

Nice To Haves

• Bilingual is a plus

Responsibilities

• Supervise the team handling all inbound calls for sales, service, parts, and body shop
• Download, track, and act on manifests and opportunity lists
• Lead outbound prospecting, appointment recovery for no-shows, and CSI follow-up calls
• Coordinate customer updates on special-order parts, reminders, and recall campaigns
• Support service-drive outreach that creates test-drive opportunities

Benefits

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed