Business Development Center (BDC) Representative

Lovering Auto Group • Nashua, NH

2d • $40,000 - $60,000

About The Position

Are you passionate about customer service and driven by results? Do you have excellent communication skills and a desire to grow in the automotive industry? Join our team at Lovering Volvo Cars Nashua.

We are seeking a motivated and enthusiastic BDC Agent to be the first point of contact for potential customers and help drive business growth through outbound calls, inbound lead management, and appointment setting.

Requirements

• Previous experience in sales, customer service (e.g., waiters/waitresses, cell phone sales reps, etc.), or business development preferred (automotive experience a plus).
• Strong communication and interpersonal skills.
• Goal-oriented with a proven ability to meet targets.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Nice To Haves

• automotive experience

Responsibilities

• Respond promptly to internet, phone, and chat inquiries from potential customers.
• Make outbound calls to follow up with leads and schedule sales appointments.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Work closely with the sales team to coordinate customer visits and ensure a seamless experience.
• Meet and exceed monthly performance goals and KPIs.
• Provide exceptional customer service that reflects the premium Volvo brand.

Benefits

• Family business that provides a supportive and collaborative work environment.
• Competitive compensation and commission structure.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for professional development and growth within the dealership.
• 3 weeks paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees