Business Development Branch Manager

BELLWETHER COMMUNITY CREDIT UNION•Nashua, NH

1d•Hybrid

About The Position

We are seeking a dynamic and results-driven Business Development Branch Manager to lead branch operations, drive sales performance, and deliver exceptional member experiences. This is a 50% branch management and 50% business development role, requiring a leader who is equally comfortable managing a branch team and getting out into the market to build relationships, generate new business, and represent the organization in the community. A successful candidate will both oversee daily branch operations, coach and develop staff, and ensure exceptional member experiences while also spending time being a visible community ambassador and active outside salesperson, building a strong pipeline through face-to-face relationship building, networking, business outreach, community involvement, and events such as ribbon cuttings and local business/community functions.

Requirements

Minimum of 5 years of experience in banking or credit union leadership, including strong outbound sales management
Strong knowledge of financial products, services, and regulatory requirements
Proven success in sales coaching and driving referral performance
Demonstrated ability to lead retail branch operations, including compliance and security
Excellent communication skills (verbal and written)
Professional demeanor with a positive, role-model attitude
Associate degree or equivalent combination of education and experience
Strong coaching and mentoring skills with the ability to influence outcomes
Sound decision-making skills and ability to exercise discretion when needed
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel between branch locations as needed
Ability to resolve member issues efficiently and effectively
Must maintain an active NMLS registration in compliance with the SAFE Act

Nice To Haves

Exhibit and reflect the Credit Union’s Core Values of: People First, Local Focus, Always Learning, Driven with Purpose, Own Our Outcomes

Responsibilities

Lead, coach, and supervise branch staff to achieve sales and service goals
Actively participate in sales and service activities, including outbound business development efforts
Ensure optimal staffing through hiring, training, scheduling, and performance management
Foster a strong sales culture using a consultative, needs-based approach
Build and maintain relationships within the community and branch network
Advise members on financial products and services that support their goals
Prepare and close consumer loans, including HELOCs, while educating members on protection products
Collaborate across teams to ensure seamless service and effective problem resolution
Provide coverage and leadership support at other branch locations as needed
Maintain branch security, operational integrity, and audit readiness
Oversee opening/closing procedures and enforce security protocols
Drive branch growth through coaching, training, and performance monitoring
Handle escalated member concerns with professionalism and care
Ensure compliance with all regulatory requirements, including BSA and SAFE Act standards