Business Development Branch Manager

Commerce Bank•Fall River, MA

6d•$97,650 - $114,450•Onsite

About The Position

The main purpose of this job is to be responsible for building the branch, the team and the customer base from zero. This role goes beyond traditional branch management – it is about creating Commerce Bank’s presence and brand in the community, while delivering the disciplined operations, risk management and customer experience expected with Commerce Bank.

Requirements

Strong knowledge of the banking, goal based, and needs based sales fields, including knowledge of best practices
Ability to serve as a visible role model for proactive outreach, relationship building, and modern leadership behaviors
Ability to encourage innovation, continuous improvement, and creative problem solving across sales, service, and operations while staying within Commerce Bank’s risk framework
Ability to create an environment where accountability, collaboration, innovation, and client focus are non-negotiable
Ability to maintain full accountability for branch operations, audit readiness, regulatory compliance, and risk management
Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree or equivalent combination of education and experience required
6+ years business development experience with a focus on new sales generation required
3+ years managing sales and customer service experience required
3+ years leadership experience required
For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Responsibilities

Establish and grow Commerce Bank’s footprint in the market through proactive prospecting, external calling, community engagement and involvement, and strategic partnerships
Spend a significant portion of time outside the branch calling on prospects, referral partners, and centers of influence
Build and manage a high quality, data driven prospect pipeline focused on new consumer and small business relationships for deposit, lending, and banking needs
Acquire, expand, and deepen primary client relationships, joining with Commerce Bank calling partners as appropriate
Lead the branch by using Agile principles, a test-and-learn mindset, prioritizing growth initiatives, executing quickly, measuring results, and pivoting as needed based on performance, data, and market feedback.
Translate enterprise strategy into clear, local action plans with measurable outcomes
Champion and personally model the Commerce Bank customer experience, ensuring consistency and quality across every interaction; role modeling the Branch experience framework for customer interactions and coaching to this model as well.
Use customer insights, feedback and outcomes to continuously improve service delivery and branch processes.
Actively engage in resolving complex client situations and turn service moments into relationship building opportunities
Maintain full accountability for branch operations, audit readiness, regulatory compliance, and risk management
Ensure the team remains current on products, systems, and regulatory requirements
Generate compliant practical solutions to operational challenges in a unique branch
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities and relevant information to team members effectively
Support budget management, planning, day-to-day branch administration, and expenditure
Perform other duties as assigned