Business Development Associate

ISN Software Corporation • Dallas, TX

13d • Hybrid

About The Position

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. Launch Your Career in Client Relations & B2B Sales At ISN, your skills can open the door to a long-term career in business development and account management. We’re looking for motivated professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN. If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you.

Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future
• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

Responsibilities

• Assisting customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

Benefits

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off (0-1 year – 15 days, 1-5 years – 20 days, 5-10 years – 25 days, 10+ years – 30 days)
• 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level