Business Development and Community Relations Manager

Holman Recovery Center•Arlington, WA

2d•$75,000 - $85,000•Hybrid

About The Position

The Business Development & Community Relations Manager has accountability for the patient experience from the point of building referral source relationships to secure admissions to HRC. The Manager develops and executes HRC’s business development and patient access strategy to meet/exceed goals and objectives, across all service lines of business. The Manager maintains a pulse on relations between the Holman Recovery Center, stakeholders and clients and identifies strategic partnership opportunities to maximize impact to the company’s mission and bottom line.

Requirements

Ability to work as a member of a team as well as independently
Ability to read and interpret documents such as safety rules or policy & procedure manuals
Demonstrate proficiency in verbal and written communication skills
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to be flexible in relation to department needs
Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
Bachelor degree in human services, business, or related discipline or 5 years of experience may be substituted for degree.
5+ years of experience in a business development/sales position and knowledge of substance use disorder addiction treatment
Willingness to work non-traditional hours in a fast-paced, high-stakes, deadline- sensitive environment.
Ability to work as a team member, and willingness to give and receive constructive feedback to produce the highest-quality product every time.
Drivers license

Responsibilities

Represent Holman’s behavioral healthcare services to community-based resources to expand program awareness on the county, region and state level
Expand business relationships with current stakeholders while developing/executing strategies for engaging new stakeholders to diversify client acquisition sources.
Interact with key stakeholder's decision makers; learns the way stakeholders do business; develops an understanding of how clients interact in the marketplace; knows how the competition relates to clients; and finds ways to maintain productive relationships with each stakeholder client.
Support behavioral health program initiatives through outreach activities
Develops and grows professional relationships with senior executives, medical professionals, and other key decision makers of prospective referral sources
Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
Effectively converts an inquiry to a rescue by managing the referral and admissions process.
Understands the geographic area for potential referral opportunities
Assists in the development of marketing/PR materials that will be utilized for building/maintaining relationships for the geographic area
Work with network of professionals and follow-up accordingly
Arranging meetings with clients and carrying out facility tours
Working closely with supervisor and treatment facility leadership to develop new business.
Develop and/or participates in seminars and campaigns for the benefit of obtaining prospective referral resources
Oversee all aspects of marketing (aka social media, direct email, etc) including organization and attendance at networking and promotional events
Maintain and update HRC website / promotional videos as needed
Identify and remove barriers associated with client access to services
Other duties as assigned