Community Relations Manager

CPS Energy • San Antonio, TX

3d • Onsite

About The Position

The Community Relations Manager reports to the Director of Local Government Relations and is responsible for building and maintaining relationships that strengthen the utility’s connection to the communities it serves. This includes regular engagement with municipal government entities and other publicly owned or quasi-governmental service providers that intersect with the utility and community priorities. The Manager will also serve to understand stakeholder priorities, and communicate community perspectives, concerns and opportunities to utility leadership. CPS Energy is looking for a dynamic, energetic, community-oriented individual with excellent written and verbal communication skills. Candidates must have the ability to think quickly, act diplomatically, and be responsive to the needs of our community. Ideal candidates will have knowledge and experience in communication or community affairs, preferably in the San Antonio region, and/or experience in public policy or advocacy.

Requirements

• Experience in communications, policy, advocacy, community relations, customer service, or social work.
• Knowledge of local, state and federal elected or appointed officials and governmental functions.
• Must possess awareness of the San Antonio and regional community.
• Exceptional communication skills, including verbal and written.
• Able to multi-task, have demonstrated organization, detail orientation, prioritization and time management skills to ensure that work related activities are completed in an accurate and timely manner.
• Initiative to work independently or as a member of a team, coordinating with others to achieve desired results.
• Ability to think critically.
• Demonstrated ability to interact well with a wide range of people and entities.
• Personal integrity, good judgment and ability to handle sensitive information.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling, and Salesforce User and Report Design.
• Valid Class C Texas Driver’s License.
• Flexibility to travel domestically as needed.

Nice To Haves

• Experience in government or community relations and/or experience in City, County, or local government.
• Demonstrated ability to build strong working relationships with a variety of stakeholders.
• Strong public speaking and presentation skills.
• Proficiency in English and Spanish.

Responsibilities

• Build and maintain strong relationships with local stakeholders, community leaders, and civic organizations, facilitating collaboration between these entities and CPS Energy’s Local Government Relations (LGR) business unit.
• Attend meetings, promote programs and initiatives, provide information, represent CPS Energy’s LGR business unit and gather community feedback.
• Develop and implement community outreach plans, track progress, and maintain records of community interactions.
• Create presentations, briefings, messaging, and other materials as needed.
• Field community input and inquiries and ensure timely and accurate responses.
• Maintain and track engagements and case management within Salesforce and produce regular reports and dashboards for Local Government Relations management and staff.
• Collaborate with internal stakeholders to resolve issues impacting various business units.
• Lead the LGR interface with customer resolutions and solutions business unit, assisting stakeholders in navigating outages.
• Work frequent evenings and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level