Business Development Account Representative

Carpenter Technology Corporation•Raleigh, NC

10d•Onsite

About The Position

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. This role serves as a liaison between the customer and Carpenter, providing overall support and total account management. This includes developing knowledge of customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation with assistance. The representative will have ownership and accountability for all processes related to the daily activities of their assigned accounts. They will develop, maintain, and grow a network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc. The role also involves participation in transactional improvement projects within customer service, focusing on cost reduction, productivity improvement, and customer satisfaction, as well as departmental and cross-functional training to expand knowledge of Carpenter systems, products, and processes. Daily review of activity reports and message queues is required, along with developing and maintaining customer-specific account documentation. Proactive calls to new and existing accounts in support of selling and service strategies are also a key responsibility. The representative is responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies, and will perform all other duties and special projects as assigned.

Requirements

High School diploma required.
Minimal experience required.
Understand differences in shape, size, finish & standard conditions (annealed, ground, cold finish annealed, unannealed forge quality) for all products; relies heavily on co-workers and technical resources.

Nice To Haves

Two or four-year degree from an accredited institution.
Two or more years of customer account management experience.
Expands knowledge and skills; applies knowledge and skills to complete a variety of day-to-day activities within own area or department.

Responsibilities

Serve as a liaison between customer and Carpenter, providing overall support and total account management.
Develop knowledge of customer needs, assess requirements, and identify solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.
Take ownership and accountability for all processes related to the daily activities of assigned accounts.
Develop, maintain, and grow a network of relationships with internal departments to solve customer problems and issues.
Participate in transactional improvement projects within customer service focusing on cost reduction, productivity improvement, and customer satisfaction.
Participate in departmental and cross-functional training to expand knowledge of Carpenter systems, products, and processes.
Review activity reports and message queue on a daily basis and take appropriate action.
Develop and maintain customer-specific account documentation.
Initiate proactive calls to new and existing accounts in support of selling and service strategies.
Be responsible and accountable for knowing and adhering to all corporate, department, quality, and regulatory policies.
Perform all other duties and special projects as assigned.