Business Development Account Manager

JW LOGISTICS OPERATIONS LLC • McKinney, TX

3d • $70,000 - $70,000 • Onsite

About The Position

The Business Development Account Manager is responsible for driving a disciplined, recurring cadence of Quarterly Business Reviews (QBRs) with every JW Logistics customer. This role owns the scheduling calendar, builds and assembles customer-specific QBR presentations, and coordinates the internal participants required for each call. This is a coordination and enablement role — it is not a quota-carrying sales position and does not lead customer calls.

Requirements

• Strong organizational and project-coordination skills; comfortable managing a recurring, multi-account calendar.
• Proficiency in PowerPoint and ability to synthesize operational/financial data into clear, customer-ready presentations.
• Use of Claude & AI tools to accelerate slide assembly, data synthesis, and preparation for QBRs.
• Strong cross-functional communication skills; ability to secure timely input from multiple internal stakeholders.
• Comfortable operating in a coordination/support capacity rather than a quota-driven sales capacity.

Nice To Haves

• Prior experience within JW Logistics or the final-mile / B2B retail fulfillment industry strongly preferred.

Responsibilities

• Build and maintain a rolling 13-week (quarterly) QBR calendar covering every JW Logistics customer.
• Schedule each QBR call, ensuring attendance from operations leadership, account management/business development leadership, and business center leadership relevant to that account.
• Assemble and finalize customized QBR slide decks for each customer, including performance by market, action items and improvements, a JW Logistics company/business update, and a forward-looking discussion of relationship growth opportunities.
• Secure required inputs from other functions (e.g., operations, business center managers, VPs of Operations, Brooks Ward) in time to complete each deck ahead of the scheduled call.
• Set the agenda for each QBR: for accounts with an assigned Business Development Manager, the BDM determines the agenda; for accounts without an assigned salesperson, use a standardized general agenda to ensure the account is still engaged consistently.
• Track and follow up on action items and commitments arising from QBRs.
• Flag newly identified opportunities (expansions, RFPs, new lines of business) surfaced during QBRs to Bill Barker for direction on pursuit and sales assignment.
• Partner with Brooks Ward to source the KPIs and performance data specific to each customer for inclusion in QBR materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed