Business Develop Agent (BDC)

Bud Clary Chevrolet • Longview, WA

3d • Onsite

About The Position

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

Requirements

• High school diploma or general education degree (GED)
• Communicating effectively by telephone and by e-mail with customers, co-workers, and management.
• Scheduling appointments for customers.
• Upgrading knowledge of dealership products and services.

Nice To Haves

• One-year experience in an office environment, or related experience.

Responsibilities

• Complete 80-100 outbound calls, inclusive of e-mails where necessary, and a quantity of inbound sales calls each day.
• Respond to all customer inquiries promptly, professionally and effectively.
• Utilize established dealership templates to communicate with customers by e-mail and telephone.
• Follow dealership call scripts for all outbound sales calls.
• Schedule, log and confirm appointments with customers.
• Communicate customer information to the Manager when an appointment is scheduled.
• Continually study products, services and manufacturer information to enhance BDC Agent’s ability to assist customers.
• Has thorough knowledge of all dealership products and services.
• Constantly study used vehicle inventory on a weekly basis.
• Understand pertinent dealership processes.
• Comply with all customer handling and marketing functions as identified and directed by the Manager.
• Communicate with the Manager any/all potential customer issues or problems.
• Perform all outbound campaigns as directed by the Manager.
• Maintains professional manner and appearance.

Benefits

• Comprehensive benefit package, including health, dental and vision insurance.
• 401k Retirement plan with company match.
• Life Insurance Coverage.
• Employee Assistance Program.
• PTO accumulation begins on the first day of employment.
• During the first year, hourly employees earn 1 hour of PTO for every 40 hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED