Bilingual BDC Agent

Grand Island Motor Company•Grand Island, NE

4d•Onsite

About The Position

Grand Island Motor Company is seeking a motivated and customer-focused Bilingual Business Development Center Agent (BDC Agent) to join our team. This position is ideal for someone who enjoys helping people, communicating with customers, and creating a great first impression. As a Bilingual BDC Agent, you will communicate with both English- and Spanish-speaking customers through phone calls, text messages, emails, and online inquiries. You will help answer questions, schedule appointments, follow up with customers, and connect them with the appropriate dealership team member. The ideal candidate is fluent in both English and Spanish, professional, organized, comfortable communicating by phone, and able to provide excellent customer service in a fast-paced environment.

Requirements

Fluent in English and Spanish required
Excellent verbal and written communication skills
Professional phone etiquette and strong customer service skills
Strong organizational, multitasking, and follow-up abilities
Comfortable using computers, CRM systems, email, and text-based communication
Self-motivated, dependable, and comfortable working in a fast-paced environment
Positive attitude and team-player mentality
Valid driver’s license with acceptable driving record
Must be willing to submit to a pre-employment background check and drug screening

Nice To Haves

Previous BDC, call center, customer service, appointment-setting, sales, or administrative experience preferred
Automotive dealership experience is a plus but not required

Responsibilities

Respond quickly to internet leads and sales inquiries in both English and Spanish
Engage prospective customers by phone, text, email, and online channels to build interest and schedule dealership appointments
Make outbound calls to prospective, previous, and unsold customers to generate sales opportunities
Follow up consistently with leads throughout the vehicle-shopping process
Convert customer inquiries into qualified sales appointments and showroom visits
Provide customers with information about available vehicles, current offers, financing opportunities, and dealership programs
Re-engage older and inactive leads to identify new sales opportunities
Confirm appointments and follow up with customers who miss or reschedule appointments
Maintain accurate lead activity, customer information, and follow-up notes within the dealership CRM
Work closely with the sales team to ensure leads and appointments are handled effectively
Meet individual and department goals for customer contacts, appointments, show rates, and sales opportunities