Business Delivery Consultant

Nationwide•Ohio-Work from Home-2, OH

21d•$97,000 - $180,000•Onsite

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The position sits within Pet Protection & Performance, reports to Director, Business Consulting, and partners closely across Product, Compliance, Technology, Operations, Billing, Reporting & Analytics, and Communications. We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you! As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Requirements

Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives.
Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration.
In-depth experience with process redesign methods and tools.
Three years of experience in project management is preferred.
Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology.
Sound knowledge of a variety of tools, concepts and techniques.
Understanding of new technologies and developments in the technology industry.
Detailed knowledge of the system development life cycle.
Knowledge of project management concepts and techniques are required.
Thorough knowledge of facilitation, performance management, organizational design and managing organization change.
Ability to lead large or sophisticated projects.
Effective communication skills and ability to deal with ambiguity.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Nice To Haves

Graduate studies are preferred.

Responsibilities

Lead business requirements and business delivery work across Pet product, policy, migration, reporting, and regulatory initiatives.
Drive intake through definition, stakeholder alignment, handoff to IT, and support through estimation and delivery.
Partner with Product and Compliance to translate complex regulatory and product changes into clear, delivery-ready business requirements.
Support high-importance workstreams including migrations, state/product changes, filings, member communications, reporting needs, and release readiness.
Help maintain continuity across active Pet priorities such as Washington Second Underwriting Company requirements, compliance implementations, migration efforts, and major medical roadmap work.
Create Business Requirements Documents, user stories, and use cases that translate business needs into clear, testable requirements and supporting details.
Validate that business requirements, user stories, use cases, and acceptance criteria reflect the intended business experience and expected outcomes.
Partner in the development, review, and refinement of UAT test scenarios to help ensure appropriate coverage of business requirements.
Provide business and requirements context during UAT to clarify questions, support decision-making, and maintain alignment across stakeholders.
Document, triage, and assess testing defects to determine whether they align to requirements, reveal process or requirement gaps, or require further clarification.
Support defect resolution through follow-up, retesting, and validation of business outcomes as needed.
Maintain alignment between Business Requirements Documents, requirements, use cases, user stories, test scenarios, and defect resolution throughout the testing lifecycle.
Collaborate with business, product, and technology partners to support UAT readiness, execution, and successful business acceptance.
Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.
Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.
Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner.
As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change.
Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.
Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.
May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.
Performs other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire