Business & Data Analyst
About The Position
Five Sigma is an AI-native InsurTech company that provides a cloud-based Claims Management Platform to help insurance carriers and organizations streamline operations, automate workflows, and make data-driven decisions. The Business & Data Analyst joins the Global Delivery team and works directly with US-based insurance customers to turn complex business requirements and data into functional solutions within the platform. This hands-on, customer-facing role combines business analysis, data investigation, functional solution design, and validation throughout the implementation lifecycle, from discovery through go-live.
Requirements
- At least 3 years of experience as a Business Analyst, Business Systems Analyst, or Business & Data Analyst in a SaaS or enterprise technology environment.
- Experience in US Property & Casualty (P&C) insurance, claims management, or insurance technology.
- Familiarity with claims workflows, policy administration, and insurance data.
- Experience with enterprise software implementations, data migration, and system integrations.
- Ability to translate complex business processes into functional requirements and specifications.
- Experience working directly with customers and cross-functional technical teams.
- Strong analytical thinking, problem-solving skills, and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote, global environment.
Nice To Haves
- Experience with APIs, JSON, ETL processes, and data reconciliation.
- Experience implementing configurable enterprise SaaS platforms.
Responsibilities
- Lead customer discovery sessions to understand claims operations, workflows, business rules, and challenges.
- Translate business needs into detailed functional requirements, solution designs, and acceptance criteria.
- Identify edge cases, business exceptions, and gaps in customer requirements.
- Map business requirements to platform capabilities and define appropriate configurations.
- Partner with Delivery Managers and technical implementation teams to evaluate solution approaches.
- Analyze customer data structures, quality, and business meaning.
- Own source-to-target data mappings, transformation rules, and reconciliation criteria.
- Support data migrations, integrations, and reporting requirements.
- Use SQL to investigate datasets, identify inconsistencies, and validate results.
- Ensure data accuracy and alignment with customer business processes.
- Define business test scenarios and expected outcomes.
- Validate configurations, workflows, calculations, reports, and migrated data.
- Support UAT and troubleshoot functional and data-related issues.
- Ensure delivered solutions meet agreed business requirements.
- Collaborate with customers, Delivery Managers, Product, and Engineering teams.
- Maintain clear documentation of requirements, mappings, decisions, and acceptance criteria.
- Communicate complex findings to technical and non-technical stakeholders.
- Remain actively involved throughout implementation, from discovery through go-live.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
