Business Customer Care

Socket Telecom • Columbia, MO

6d • Onsite

About The Position

Socket is seeking a skilled Business Customer Care to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients. This is an in-office position.

Requirements

• Customer Service
• Detail oriented
• Multi-tasking
• Initiative
• Ability to work in a time driven environment
• Proficiency with computers
• Strong written and verbal communication skills
• Telephone handling skills

Nice To Haves

• Reasoning ability
• Ability to interpret basic income statements and balance sheets
• Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
• Willingness to assume ownership
• Quick learner
• Ability to analyze complex data

Responsibilities

• Answer incoming inquiries about business services
• Acts as a backup to the Business Center Analyst in-bound call queue
• Process payments and account maintenance
• Make outbound calls for upcoming network maintenance
• File creation, maintenance, and retention both digitally and physically
• Complete the Socket disconnect procedure for past due customers
• Communicate with other departments as needed
• Be proactive in order to respond and anticipate customer needs
• Other duties as assigned
• Regular reliable attendance

Benefits

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree