Business Control Specialist

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Senior Business Control Specialist is responsible for identifying, assessing, monitoring, and mitigating risks across the Card Payment Network Acquiring business. This role partners with business, operations, technology, risk, and compliance stakeholders to strengthen controls, drive issue remediation, support complex business initiatives, and ensure adherence to applicable regulatory, policy, and Card Payment Network requirements. The candidate will leverage analytics, technology, and approved AI capabilities to identify trends, solve complex problems, influence outcomes, and drive continuous improvement in a fast-paced, highly regulated environment.

Requirements

Adaptability & Prioritization – Ability to manage competing priorities, exercise sound judgment, and deliver results in a fast-paced environment.
Business Acumen & Risk Management – Understanding of business processes, operational risk, controls, and data-driven decision making.
Communication & Influence – Strong verbal, written, and presentation skills with the ability to influence stakeholders and communicate complex issues effectively.
Analytical Thinking & Problem Solving – Ability to analyze complex issues, identify root causes, and develop effective solutions.
Relationship Management & Collaboration – Builds strong partnerships across organizations to drive alignment, issue resolution, and business outcomes.
Technology & Innovation – Leverages analytics, automation, and approved AI capabilities to improve decision-making, efficiency, and control effectiveness.
Process Improvement & Execution – Identifies opportunities to enhance controls, streamline processes, and drive continuous improvement.
Compliance & Control Management – Supports effective risk management, governance, and adherence to regulatory, policy, and Card Payment Network requirements.

Nice To Haves

Strategic Thinking – Ability to assess impacts, anticipate risks, and align solutions with business objectives.
Executive Presence – Ability to influence stakeholders and communicate recommendations effectively to senior leadership.
Bachelor's Degree or equivalent experience
Skills: Administrative Services
Attention to Detail
Collaboration
Oral Communications
Process Management
Business Analytics
Continuous Improvement
Problem Solving
Quality Assurance
Written Communications
Critical Thinking
Data Governance
Product Management
Reporting
Strategic Thinking

Responsibilities

Manage and strengthen business controls across the Card Payment Network Acquiring organization.
Identify, assess, and remediate operational, compliance, and reputational risks.
Provide data-driven insights and recommendations to support business decisions.
Partner across functions to implement control enhancements and process improvements.
Support governance activities through reporting, analytics, and risk assessments.
Leverage technology, automation, and AI to improve efficiency and risk management.
Influence stakeholders and drive resolution of complex risk and control issues.