Business Control Manager

Bank of America•Pennington, AL

1d•$125,000 - $178,700•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. In this role, you will be part of a team that manages the full lifecycle of the monthly Global Technology Risk Committee and the weekly Global Technology Senior Leadership Meetings. You will facilitate in the intake, review, and refinement of materials to ensure they are timely, accurate, and aligned with enterprise standards. You will be a primary reviewer, scheduler, and organizer of meeting agendas and materials. Responsibilities include conducting quality assurance reviews, identifying gaps or inconsistencies, and consolidating inputs into clear, cohesive packages. Success in this role requires a strategic mindset and the ability to collaborate closely with content providers across the organization, offering guidance to improve clarity, consistency, and overall effectiveness. The successful candidate will have a broad understanding of current technology concepts with heavy focus on risk and AI. Candidate will have excellent skills with Adobe and Microsoft products (especially CoPilot and PowerPoint).

Requirements

3+ years’ experience in similar role
Educational background and experience in technology with knowledge of programs and project frameworks
Good knowledge of Bank of America tools and systems of record
Very knowledgeable in Bank of America Risk Framework and Information Security Standards
Strong desire to learn and adopt new technologies and to adapt to process change and evolution
Must be able to face off to technology leaders of varying levels of seniority
Expert user in Microsoft PowerPoint and CoPilot and capable with other Microsoft tools (Excel, Word, SharePoint, Outlook) and Adobe
Extreme attention to detail with strong sense of ownership and accountability for work
Ability to motivate and influence other teams to meet presentation deliverable deadlines
Ability to navigate and discern appropriate communication channels to effectively engage a broad array of technical and non-technical resources
Must be a self-starter with ability to work independently
Team player with good interpersonal skills, positive attitude, and flexibility
Strong written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity

Nice To Haves

Experience of large-scale complex technology organizations
A passion for technology and banking operations
Experience leading executive routines

Responsibilities

Global Technology Risk Committee (GT RC) and Global Technology Senior Leadership Meetings
Interface between technical SMEs and executive level leaders and provide clarifying edits to senior level presentation materials
Builds and sustains strong partnerships with content providers across the organization, offering guidance and education to promote accountability and improve content quality
Maintains tracking and documentation of all submissions and review cycles, ensuring transparency and traceability to all topics and outcomes
Partners with Second-Line Risk Partners to consolidate Risk Committee materials into a cohesive package that supports the Risk Committee expectations and charter
Manage deliverable deadlines for meeting materials review with appropriate levels of escalation and follow up
Manage complex meeting calendars and negotiate various technology topics for review
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting