Business Control Manager - GCB – KYC/AML

Bank of America•Boston, MA

8d•Onsite

About The Position

This Business Control Manager role will provide leadership to the KYC/AML team that supports the Healthcare, Technology, Sponsor, Restaurant, and Asset-Based Lending group. This group is a specialized team within the Global Commercial Bank which serves public and private companies, with annual revenues of $50 million to $2 billion. The team brings its industry specialization and solutions to support the financial needs of for-profit healthcare services, life sciences, technology, sponsor banked companies and restaurants. The BCM leads the day-to-day execution and is a key member of the market and regional leadership team with oversight of multiple Know Your Customer processes, including global/domestic refresh, re-engagement and remediation efforts. The BCM is the point of contact for escalations and makes decisions based on extenuating circumstances. The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization.

Requirements

Risk management, operational risk and Anti Money Laundering/Know Your Customer (AML/KYC) knowledge
Management Experience
Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners, including Sales, Treasury, Credit, Operations, and Risk executives
Demonstrates solid business acumen and knowledge of Global Commercial Banking businesses and the Client Management Process
High School Diploma / GED / Secondary School or equivalent
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Problem Solving

Nice To Haves

CAMs certification preferred
Bachelor’s degree preferred

Responsibilities

Acts as a steward of our Risk Culture and manages Know your Customer risk by understanding profiles and activities related to operational, compliance and financial crimes.
Manages client satisfaction through soliciting feedback, and ensuring teams are well prepared and education to provide consultative approach to clients.
Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.
Manages operational excellence; solid inspection of risk related activities; including self-identified audit issues and remediation plans.
Drives KYC CSS development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
Hires to ensure the correct gearing is in place to achieve KYC completion and quality assurance metrics and do so in a diverse and inclusive way.
Leads KYC refresh strategy, risk management, and team oversight—driving timely, high-quality annual reviews, ensuring regulatory compliance, strengthening stakeholder insight, and coaching the team to improve QA performance and remediate defects.