Business Control Manager - GCB – KYC/AML
About The Position
This Business Control Manager role will provide leadership to the KYC/AML team that supports the Healthcare, Technology, Sponsor, Restaurant, and Asset-Based Lending group. This group is a specialized team within the Global Commercial Bank which serves public and private companies, with annual revenues of $50 million to $2 billion. The team brings its industry specialization and solutions to support the financial needs of for-profit healthcare services, life sciences, technology, sponsor banked companies and restaurants. The BCM leads the day-to-day execution and is a key member of the market and regional leadership team with oversight of multiple Know Your Customer processes, including global/domestic refresh, re-engagement and remediation efforts. The BCM is the point of contact for escalations and makes decisions based on extenuating circumstances. The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization.
Requirements
- Risk management, operational risk and Anti Money Laundering/Know Your Customer (AML/KYC) knowledge
- Management Experience
- Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners, including Sales, Treasury, Credit, Operations, and Risk executives
- Demonstrates solid business acumen and knowledge of Global Commercial Banking businesses and the Client Management Process
- High School Diploma / GED / Secondary School or equivalent
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Problem Solving
Nice To Haves
- CAMs certification preferred
- Bachelor’s degree preferred
Responsibilities
- Acts as a steward of our Risk Culture and manages Know your Customer risk by understanding profiles and activities related to operational, compliance and financial crimes.
- Manages client satisfaction through soliciting feedback, and ensuring teams are well prepared and education to provide consultative approach to clients.
- Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.
- Manages operational excellence; solid inspection of risk related activities; including self-identified audit issues and remediation plans.
- Drives KYC CSS development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
- Hires to ensure the correct gearing is in place to achieve KYC completion and quality assurance metrics and do so in a diverse and inclusive way.
- Leads KYC refresh strategy, risk management, and team oversight—driving timely, high-quality annual reviews, ensuring regulatory compliance, strengthening stakeholder insight, and coaching the team to improve QA performance and remediate defects.
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Annual discretionary award based on individual performance, line of business performance, and overall company success.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
