Business Continuity Program Manager

Children's Wisconsin•Milwaukee, WI

1d•Hybrid

About The Position

Children’s Wisconsin is seeking a Business Continuity Program Manager to lead the development and integration of a system-wide resilience strategy that ensures critical clinical and business operations can be sustained or rapidly restored in the face of any disruption. This role is hybrid (onsite and remote) and requires residency within driving distance of Children's Wisconsin in Milwaukee, WI. The Business Continuity Program Manager will lead the design, implementation, and continuous improvement of a comprehensive, system-wide business continuity program aligned with emergency management and an all-hazards framework. This ensures the health system can maintain or rapidly restore critical clinical and business operations during and after disruptions, including natural disasters, cyber incidents, supply chain failures, and public health emergencies. The role involves partnering closely with clinical, operational, and administrative leaders to integrate continuity strategies into daily operations and regulatory preparedness requirements.

Requirements

Bachelor's Degree in healthcare, emergency management, business or related field required
2+ years Project management and group facilitation experience, specifically managing process improvement, information technology or healthcare projects preferred
2+ years Business analysis experience, specifically in process-oriented interview domains preferred
2+ years Practical working knowledge of consulting and industry methodologies that support effective Business Continuity Management program development preferred
Excellent interpersonal and communication skills to negotiate collaborative efforts with other departments and to implement patient safety standards and guidelines.
Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data.
A high level of analytical ability to resolve complex patient care problems, administrative problems and research issues.
High level of proficiency in information systems and computer operations (including with Microsoft SharePoint, Excel, Word, and Visio, Adobe Acrobat,) in a hospital environment.
Knowledge and experience working directly with electronic health records.
Strategic thinking and program development
Cross-functional collaboration and influence
Crisis leadership and decision support
Analytical skills (risk, BIA, prioritization)
Communication with frontline to executive audiences
Change management and program implementation

Responsibilities

Develops, coordinates and maintains a system-wide Business Continuity Program aligned with Emergency Management and enterprise risk management.
Establishes governance structures, policies, and standards for business continuity across hospitals, clinics, and corporate functions.
Leads program maturity efforts using recognized frameworks (e.g., all-hazards approach, regulatory healthcare expectations).
Facilitates Business Impact Analyses with departments to identify critical functions, dependencies, recovery time objectives (RTOs) and recovery point objectives (RPOs).
Conducts continuity risk assessments aligned with the system’s Hazard Vulnerability Analysis (HVA).
Prioritizes recovery strategies based on patient safety, regulatory requirements, and operational impact.
Oversees development, review, and updates of department-level business continuity plans.
Ensures alignment between continuity plans, emergency operations plans, and IT disaster recovery plans.
Facilitates annual reviews of business continuity process, system, and program documentation.
Designs and delivers training programs for leaders and staff on business continuity roles and expectations.
Develops and facilitates exercises (tabletops, functional exercises) to validate continuity plans.
Serves in a leadership or advisory role within the Hospital Incident Command System (HICS) during activations.
Provides subject matter expertise on operational continuity, service line prioritization, and recovery strategies.
Supports post-incident recovery and after-action processes.