Business Continuity Organization Analyst

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

About The Position

The Business Continuity Organization (BCO) Analyst provides guidance on business continuity and disaster recovery planning and testing activities in accordance with Intercontinental Exchange’s (ICE) global policy, governance, and standards. Responds at time of disaster to assist Risk Management run the Emergency Operations Center. The Business Continuity Organization (BCO) Analyst plays a critical role in protecting the operational resilience of ICE's global exchanges, clearing houses, and data distribution services. This role supports the development, maintenance, and execution of Business Continuity (BC) across ICE's portfolio of regulated financial market infrastructures. The BCO Analyst will preferably have knowledge and understanding of business continuity, emergency management, and/or incident/crisis response to support ICE's business continuity program. The BCO Analyst operates within the Service Reliability department and works across 13 business segments supporting 80+ businesses. This position requires a blend of risk management acumen, incident coordination experience, and analytical discipline. The analyst must be equally comfortable supporting continuity plans, exercises, and live incident response, often under time pressure.

Requirements

3+ years of experience in business continuity, disaster recovery, risk management, emergency management, or IT operations, preferably within financial services or a regulated industry
Demonstrated experience with business continuity and incident management platforms such as ServiceNow, Everbridge, PagerDuty, or similar tools
Familiarity with Business Continuity frameworks and best practices including ISO 22301
Bachelor’s degree or the equivalent combination of education, training, and work experience
Proficiency with incident management and ITSM tools (ServiceNow, PagerDuty, Everbridge, or equivalents)
Ability to analyze and document operational workflows, data flows, and system interdependencies
Comfortable working with data in Microsoft office suite or similar tools for reporting, analysis, and tracking
Strong problem-solving and root-cause analysis skills
Attention to detail when reviewing plans, procedures, and compliance documentation
Exceptional written and verbal communication skills, with the ability to clearly articulate risks, issues, and status updates to stakeholders
Calm and effective under pressure; proven ability to coordinate multiple stakeholders during active incidents
Team-oriented with the initiative to work independently and drive tasks to completion

Nice To Haves

Relevant certifications from BCI or DRII, such as the ABCP or similar certification is a plus
Experience within financial exchanges, clearing houses, or data distribution environments
Exposure to regulators such as CFTC, SEC, or similar regulatory bodies

Responsibilities

Update / maintain, and continuously improve BC plans in alignment with ICE regulatory frameworks
Support the execution of Business Impact Analyses (BIAs) to identify critical processes, recovery time objectives (RTOs), and critical dependencies
Maintain BIA and plan documentation in ServiceNow and other platforms, ensuring version control and stakeholder accessibility
Engage in the Location Incident Management lifecycle - exploring Everbridge mass notifications disbursement, and Location Incident Management Team exercises and plan maintenance
Contribute to the BCO Incident Quick Open (IQO) process and maintain incident classification taxonomy aligned to ServiceNow
Assist in gathering data for the Location Risk Assessments for each facility
Document exercise outcomes, gap findings, and corrective action items; track remediation through closure
Train and educate stakeholders on incident response, BC procedures, and program updates
Partner with portfolio managers to gain comprehensive knowledge of business operations and provide alternate support to ensure continuity in the event of a disruption
Coordinate with Enterprise Risk Management, Internal Audit, Regulatory Relations, and Compliance stakeholders on BCO program governance and oversight activities