Business Continuity Manager, North America
About The Position
This is a high‑visibility, high‑impact role at the center of how CHEP North America prepares for, responds to, and recovers from disruption. As a key partner to the Business Continuity Lead – Americas, you will play a pivotal role in shaping and advancing the Brambles Business Continuity and Crisis Management Framework, aligned with ISO 22301:2019. Your work will directly influence the organization’s ability to remain resilient in the face of operational, supply chain, technology, and crisis events—protecting people, assets, and customer service when it matters most. You will build on an established foundation while continuously raising the bar—strengthening strategies, plans, and capabilities that ensure CHEP North America can anticipate disruption, respond decisively, and recover with confidence . This includes maintaining, testing, and evolving business continuity and crisis management plans that safeguard our operations, keep employees safe, and ensure uninterrupted service to our customers.
Requirements
- Bachelor’s degree in Business, Risk Management, Operational Resilience, or related field
- 7–10 years’ experience in business continuity, risk, or resilience roles (preferably within global, supply chain, FMCG, or logistics environments)
- Deep knowledge of business continuity frameworks and ISO 22301
- Hands‑on experience leading continuity planning, crisis management, simulations, and recovery efforts
- Strong understanding of IT fundamentals, disaster recovery, and incident management
- Ability to travel up to 10%
- as a resilience leader , not just a planner.
Nice To Haves
- Professional certifications (CBCP, CBCI, ISO 22301)
- Experience with resilience and risk platforms (e.g., Riskonnect, Send Word Now)
- Expertise in third‑party risk, supply chain risk, and crisis communications
- Strong external professional network and change management capability
Responsibilities
- Develop and execute the strategic direction for Brambles' global Business Continuity Management (BCM) program, ensuring effective tactical management and alignment with corporate goals.
- Provide leadership and guidance to a global team of regional BCM leads, overseeing the implementation and ongoing support of all aspects of the BCM program.
- Lead the development and maintenance of globally standardized BCM guidance materials to ensure consistency and eliminate regional duplication.
- Oversee the internal audit program for BCM, using audit findings to drive continuous global program improvements and ensure compliance with Brambles' internal audit recommendations.
- Coordinate regional crisis management efforts, ensuring consistent engagement, escalation, and communication with global leadership and key customer accounts.
- Build and maintain strong partnerships with internal functions to enhance the BCM program and ensure its alignment with broader corporate initiatives.
- Act as a subject matter expert for Brambles, supporting external engagements with clients and research institutions to explore commercialization opportunities for BCM services.
- Provide strategic input and expertise to continuously evolve and improve Brambles' approach to business continuity management, ensuring the company is prepared for operational disruptions.
- Champion and implement the Business Continuity and Crisis Management Framework across North America
- Develop and execute business continuity strategies aligned with enterprise objectives and real‑world risk scenarios
- Partner with cross‑functional teams to identify critical processes, dependencies, and interdependencies
- Lead and maintain Business Impact Analyses and Business Continuity Plans , ensuring they remain practical, relevant, and actionable
- Coordinate and facilitate business continuity exercises, simulations, and drills , validating readiness and strengthening response capability
- Provide calm, credible leadership during crises and disruptions , guiding timely response and effective recovery
- Deliver regional training programs that embed business continuity into daily operations and organizational culture
- Actively participate in Regional and Global Steering Committees and working groups supporting critical processes
- Ensure lessons learned and corrective actions are implemented quickly and sustainably
- Support ISO 22301:2019 certification efforts, if pursued
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
