Business Consulting Senior Manager

NTT DATA Services•Nashville, TN

1d•$125,062 - $208,438•Remote

About The Position

The Business Consulting Senior Manager, as part of the client’s Business Support Services team, will lead a team of consultants supporting the Client’s Member Services business operations. This position will work collaboratively with the client and other vendors to achieve quality business outcomes on client projects and initiatives. He/she will provide complex project management, delivery oversight, and support business growth.

Requirements

Bachelor’s Degree or equivalent combination of education and work experience
Minimum of 10 years of experience in a Medicaid, Eligibility, or other HHS environment
Minimum of 5 years of experience building leading, coaching, and managing MMIS and/or Eligibility project teams
Minimum of 5 years working on large, complex systems projects
Minimum of 3 years of experience creating detail test scripts and running tests that validate the business policy is met
Minimum 3 years of experience interacting with vendors and third parties effectively to meet commitments and milestones
Minimum of 3 years of experience conducting meetings and making presentations

Nice To Haves

PMP Certification
Effective communication skills.
Ability to craft executive summaries and detailed information and reports for leadership.
Team player who leads by example is a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success.
Experience working in TennCare Culture
Knowledge of TennCare policy

Responsibilities

Responsible for the health and quality of the projects/activities assigned including quality of client deliverables and status reports
Administratively manage a team of consultants ensuring current and future projects are appropriately staffed, and team members’ career development is supported.
Provide authoritative advice to Contract Manager and influence long-term strategic plans for contract
Actively manage the team’s billability and accurate billing to the appropriate charge codes.
Participate in Contract administration activities as requested.
Manage relationship with the Member Services client
Primary Point of Contact for formal communication and correspondence with the Member Services client team.
Collaborate with client and client partner team members to achieve the best outcomes for client.
Develop alternative solutions to problems and, where appropriate, assist in implementing improved or new business processes or automated systems
Support business growth by expanding the scope of services or expanding the level of services provided.
Provide test metrics and reports to client or client’s designated representative regarding UAT results.
Provide day-to-day assistance and guidance to the team including regular mentoring and review of work products to ensure quality.
Assist in driving responsible use of AI in our work processes to improve business outcomes.
Ensure any gaps in SIT and UAT testing is identified and addressed
Identify and support resolution of risks and issues impacting progress and outcome of the project
Research and provide recommendations to the client on critical business decisions and CMS directives
Evaluate business artifacts, business flows, and requirements mapping as needed
Collaborate with other project areas and team members to provide subject matter expertise and assistance as applicable
Ensure that all project identified processes and methodologies are followed as applicable
Other duties as assigned