Business Application Consulting - Salesforce Consulting Generalist - Senior Manager - CS - G

PwC•Toronto, ON

4d•CA$168,000 - CA$218,000

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

Requirements

Broad range of consulting skills and experience across various Salesforce applications.
Ability to craft and convey clear, impactful and engaging messages that tell a holistic story.
Ability to apply systems thinking to identify underlying problems and/or opportunities.
Ability to validate outcomes with clients, share alternative perspectives, and act on client feedback.
Ability to direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Commitment to deepening and evolving expertise with a focus on staying relevant.
Ability to initiate open and honest coaching conversations at all levels.
Ability to make difficult decisions and take action to resolve issues hindering team effectiveness.
Ability to model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

Nice To Haves

Salesforce consulting generalist experience
Experience in business application consulting
Experience in implementing software solutions
Experience in providing training and support for business applications
Experience in optimizing operational efficiency
Experience in achieving strategic objectives

Responsibilities

Analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications.
Provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications.
Assist clients in optimising operational efficiency and achieving their strategic objectives.
Leverage influence, expertise, and network to deliver quality results.
Motivate and coach others, coming together to solve complex problems.
Apply sound judgment, recognising when to take action and when to escalate.
Solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.
Develop and sustain high performing, diverse, and inclusive teams.
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.