Business Consultant, Medicare Strategy

CVS Health•Hartford, CT

1d•$60,300 - $159,120•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Working knowledge of problem solving and decision-making skills.
Adept at collaboration and teamwork.
Willingness to learn data integrity and quality skills, as well as data visualizations.
Demonstrated experience using Microsoft Office Suite to solve complex projects or issues.
Prior experience (education, work history, internships) utilizing data to produce analytical insights and solutions.

Nice To Haves

Advanced skills with Microsoft Excel (formulas, lookups, visualizations, modeling).
Prior experience with statistical and financial analysis (education, work history, internships).
Prior experience (education, work history, internships) in healthcare industry.
Demonstrated success dealing with ambiguity or uncertainty, and ability to learn quickly to understand and solve new problems.

Responsibilities

Establishes key performance indicators (KPIs) and metrics to track progress, measure performance, and assess niche Medicare Conversion program and Call Center Innovation Lab initiative success.
Implements novel processes (reporting, tracking) to monitor and analyze Connected Contact Center agent performance, Conversion program financial value, and provide insights and recommendations for optimization.
Effectively collaborates with other Cross-Sell Business Analysts and Medicare Conversion program stakeholders to lead process improvement projects within our niche Medicare Conversions documentation, databases, and reporting (MA LIS, SPAP, CSNP, ISNP Conversions).
Identifies opportunities to enhance processes, tools, and methodologies to increase Conversion portfolio performance and value.
Collaborates with our sales team to improve the strategy on for our Medicare Sales programs.
Updates Conversion Program reporting and distributes updated reports to involved Connected Contact Center stakeholders and requestees.
Utilizes multiple reporting channels to maintain member enrollment and financial trackers for all Conversion Programs.
Performs data/statistical analysis on Conversion Program performance to identify actionable opportunities for program improvement.
Develops new reporting and database tools/methodologies to generate insights into Conversion Programs.
Supports Conversions Team initiatives through presentation read-outs, reporting documentation, and status updates to leadership.
Creation of PowerPoint presentations for our executive leadership team.
Expand the use of AI and Automation into our conversion programs