Business Compliance Coordinator

City of St. Joseph•St. Joseph, MO

17h•Hybrid

About The Position

The Business Compliance Coordinator is responsible for administering, coordinating, and monitoring the City's business licensing compliance program. This position serves as the primary liaison between the City and the business community, promoting voluntary compliance through education, communication, and partnership while ensuring adherence to licensing, permitting, and regulatory requirements. The Business Compliance Coordinator works collaboratively with business owners, City departments, community organizations, and regulatory agencies to support economic development, maintain accurate business records, and ensure businesses operating within the City are properly licensed and compliant with applicable ordinances.

Requirements

Knowledge of municipal licensing, permitting, and regulatory processes.
Knowledge of customer service principles and conflict resolution techniques.
Ability to interpret and apply ordinances, policies, regulations, and procedures.
Ability to analyze records, identify discrepancies, and conduct compliance reviews.
Ability to communicate effectively with business owners, staff, elected officials, and the public.
Ability to establish and maintain positive working relationships with diverse stakeholders.
Ability to work independently, exercise sound judgment, and manage multiple priorities.
Proficiency in computer software, databases, and record management systems.
Strong organizational, analytical, and problem-solving skills.
Valid driver’s license required.
High school diploma or equivalent required.
Must pass a drug screening and criminal background check prior to employment.

Nice To Haves

Associate’s or Bachelor’s degree in a related field desirable
Any combination of formal education and work experience which provides the required knowledge, skills, and abilities will be considered.

Responsibilities

Monitor license expirations, delinquent accounts, and renewal compliance.
Identify businesses operating without required licenses, permits, or registrations.
Conduct proactive compliance reviews utilizing utility account information, sales tax reports, occupancy permits, and other available records.
Assist businesses in understanding and meeting licensing and regulatory requirements.
Provide education and guidance regarding licensing, permitting, registration, and compliance processes.
Develop positive working relationships with the local business community.
Assist businesses in resolving compliance issues through communication and voluntary corrective action.
Promote a business-friendly approach while maintaining regulatory standards.
Conduct field visits to verify business operations and licensing compliance.
Confirm required licenses and permits are properly displayed when applicable.
Investigate potential unlicensed business activity and compliance concerns.
Meet with business owners and operators to discuss licensing requirements and compliance solutions.
Document field observations, findings, and corrective actions.
Work with permitting staff to identify new business activity, ownership changes, and occupancy changes.
Coordinate with utility billing personnel to identify businesses potentially operating without required licensing.
Facilitate communication between departments regarding business compliance matters.
Assist in developing and improving internal compliance processes and procedures.
Assist with identifying and addressing delinquent accounts and unpaid fees.
Prepare reports, statistics, and recommendations related to business licensing and compliance activities.
Track performance measures and compliance metrics.
Coordinate with the Chamber of Commerce, economic development organizations, and community partners regarding new and expanding businesses.
Foster collaborative relationships that support business growth while maintaining compliance with City requirements.