Business Client Relationship Manager

Fifth Third Bank

8d•Remote

About The Position

Fifth Third Bank is seeking a Business Client Relationship Manager to manage business relationships and customer experience for companies with annual sales between $2-$5MM. This role involves assisting business owners in achieving their financial goals through tailored financial solutions, including loans, deposit products, treasury management, merchant processing, and other applicable business banking solutions. The position is responsible and accountable for risk management by fostering open communication, escalating concerns, and adhering to policies and procedures. The role requires a focus on customer experience and achieving results by identifying, assessing, managing, monitoring, and reporting risks.

Requirements

Bachelor's degree required or equivalent work experience.
Minimum of 5+ years' sales experience; managing business banking or commercial relationships preferred.
Formalized credit training or equivalent credit risk experience preferred.
Proven ability to build new and existing business relationships and provide positive customer experience.
Strong business acumen, including detailed analysis and knowledge of accounting principles preferred.
Ability to effectively communicate with customers and employees.
Demonstrates strong verbal and written communication skills.
Comfort and familiarity with commercial lending principles.
Understanding of bank policy and procedures preferred.
General understanding of small and medium size companies preferred.
Knowledge of Business Banking, Treasury Management, FTPS and other business solutions.
Analytical and negotiating skills.
Planning and organizational skills.
Proficiency in Microsoft Office and sales tools.
Possible regional/local travel.

Responsibilities

Focus on customer retention and growth through consultative sales and referrals from customers and branch partners.
Act as a resource/mentor for new and less experienced relationship managers.
Use sales and marketing tools to proactively reach out to business customers and set appointments for financial reviews.
Maintain in-depth knowledge of products/services to understand customer needs and offer tailored recommendations.
Work independently with Business Development Partner on One Bank partnerships and branch referrals.
Partner independently with various bank teams to provide comprehensive solutions.
Follow all credit policies and adhere to Portfolio Management guidelines.
Achieve credit standards and metrics regarding asset quality and credit administration.
Monitor customer accounts and manage operational risks.
Complete all training on schedule, including sales, credit, product knowledge, and compliance.
Complete administrative tasks in a timely manner.