BUSINESS CLIENT ADVISORY SERVICES MANAGER, AMERICAS

360 Treasury Systems AG•Greenfield, WI

20h•$75,000 - $100,000•Onsite

About The Position

You will be part of the Business Client Advisory Services Americas Team, reporting directly to our Head of Business Client Advisory Services, Americas. As a Business Client Services Manager, you will be working in a global team, providing excellent client services to our 360T clients. You will be part of a fast moving and growing organization, facing a wide variety of tasks. 360T is a place where pro-activity, ownership and accountability are key.

Requirements

0-3 years' experience
Working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company
Excellent analytical and problem-solving skills
High level of insight and accuracy, as well as good organizational and communication skills
Ability to explain technical terms and information about products to a variety of audiences, namely clients and internal teams
Proficient in MS Office, particularly Excel
Willing to complete the workday at 6 PM

Nice To Haves

Spanish is a plus

Responsibilities

Provide excellent service for new and existing customers
Smoothly manage, solve, and complete all incoming requests from clients
Ensure a seamless onboarding for new clients onto our platform
Build and maintain relationships with key client contacts
Conduct client platform trainings (interactive and remote)
Maintain, document, analyze and improve existing workflows and processes
Oversee various project stages (product development, process implementation, regulatory/compliance, complex client setups)
Participation in quality assurance by testing our full range of products and various new features on our platform
Close interaction and cooperation with internal teams (e.g., Sales, Legal, IT, etc.)