Business Change Manager, Data Quality

DSV • Grapevine, TX

2d • Hybrid

About The Position

The Business Change Manager, Data Quality is responsible for driving Data Quality performance and KPI compliance across North America. The role focuses on improving data quality KPIs through performance monitoring, root cause analysis, training, and support. The position works closely with branch managers and operational teams to ensure consistent execution of Data Quality standards aligned with regional and global frameworks.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• 5+ years of experience in freight forwarding, operations, or operational excellence
• Strong understanding of Data Quality principles and KPI management
• Experience working with CargoWise One and/or Tango
• Strong analytical and problem-solving capabilities
• Solid understanding of freight forwarding operations
• Ability to influence stakeholders without direct authority
• Strong communication and presentation skills
• Experience delivering training to operational teams
• Structured and detail-oriented approach
• Proactive and self-driven
• Proficient CargoWise One and/or Tango
• Fluent in English (written and spoken)

Nice To Haves

• Experience with Power BI or similar reporting tools preferred

Responsibilities

• Monitor and drive performance across Data Quality KPIs
• Analyze performance trends and identify root causes of data quality gaps
• Provide actionable insights and recommendations to branch and regional leadership
• Ensure follow-up and accountability on KPI performance across North America
• Act as subject matter expert on Data Quality processes and data compliance
• Support branches in resolving Data Quality issues through structured follow-up
• Identify recurring error patterns and implement corrective actions
• Promote adherence to TMS usage standards and best practices
• Deliver onsite and remote Data Quality and KPI training sessions across North America
• Provide hands-on support to managers and operational teams
• Identify training needs and develop targeted training plans
• Maintain and update training materials and user guides
• Utilize Power BI, DQA and other tools to monitor Data Quality performance
• Support development and maintenance of KPI dashboards and reports
• Ensure consistency and accuracy of Data Quality reporting
• Enable operations teams to effectively interpret and use performance data
• Identify and lead initiatives to improve Data Quality and operational efficiency
• Collaborate with operational staff and global stakeholders on improvement initiatives
• Support implementation of new tools, processes, and global programs
• Contribute to strengthening Data Quality culture across operations

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• flexible spending accounts
• health spending accounts
• short-term disability coverage
• long-term disability coverage
• wellness resources
• 401(k) plan with company-matching contributions up to 5%
• generous paid time off
• paid holidays
• additional floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level